Course Name Code Semester T+U Hours Credit ECTS
Total Quality Management KAL 503 0 3 + 0 3 6
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level yuksek_lisans
Course Type Compulsory
Course Coordinator Prof.Dr. SEMRA BORAN
Course Lecturers Prof.Dr. SEMRA BORAN,
Course Assistants
Course Category
Course Objective To teach quality management
Course Content Quality and relevant definition, definition of quality management, comparison of traditional quality and modern quality , characteristic of quality management, applying phase of quality management
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Know quality definition and relevant definition Lecture, Question-Answer, Testing, Homework,
2 Know what is quality management and its main charactersitic Lecture, Testing, Homework,
3 Know how quality management is applied Lecture, Discussion, Testing, Homework,
4 Know how quality culture is constituted Lecture, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Quality and relevant definition
2 Comparision of quality approach
3 Quality gurus
4 Quality management
5 Customer focus
6 Employee involvement
7 Supplier quality management
8 Leadership
9 Process management
10 System approach
11 Decision making based on data
12 Quality culture
13 Employee responsibility
14 Case study
Resources
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1 X
2 X
3 X
4 X
5 X
6 X
7
8
9 X
10 X
Evaluation System
Semester Studies Contribution Rate
1. Ödev 30
1. Ara Sınav 70
Total 100
1. Yıl İçinin Başarıya 40
1. Final 60
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 5 80
Final examination 1 10 10
Total Workload 138
Total Workload / 25 (Hours) 5.52
dersAKTSKredisi 6