| Course Name | Code | Semester | T+U Hours | Credit | ECTS |
|---|---|---|---|---|---|
| Total Quality Management | SAU 019 | 0 | 1 + 0 | 2 | 2 |
| Precondition Courses | |
| Recommended Optional Courses | |
| Course Language | Turkish |
| Course Level | Bachelor's Degree |
| Course Type | OPTIONAL |
| Course Coordinator | Dr.Öğr.Üyesi ELİF DÜLGER |
| Course Lecturers | |
| Course Assistants | |
| Course Category | Other |
| Course Objective | The aim of this course is to equip students the Total Quality Management philosophy, implementation steps, contemporary Quality Management Systems. |
| Course Content | Quality concepts, historical development of quality, philosophy and principles of TQM, quality culture at companies, continuous improvement (Kaizen), standardization, TS-EN-ISO Quality Management Systems, OHSAS 18001, EFQM excellence model, quality costs. |
| # | Course Learning Outcomes | Teaching Methods | Assessment Methods |
|---|---|---|---|
| 1 | Understand quality concepts, the dimensions and factors of quality and define company’s quality . | Lecture, Question-Answer, | |
| 2 | Understand quality gurus and their contribution to quality and implement their principles. | Lecture, | |
| 3 | Understand Total Quality Management and its principles and implement them on company | Question-Answer, | |
| 4 | Define department’s and staff ‘ s responsibilities regarding quality in an organization | Lecture, Discussion, | |
| 5 | Understand TQMs implementation steps and implement them on an organization. | Lecture, | |
| 6 | Calculate quality cost | Lecture, Brain Storming, | |
| 7 | Understand TS-EN-ISO 9000 :2008 Quality Management System, its scope and the way it is implemented and implement | Lecture, Question-Answer, | |
| 8 | Understand EFQM excellence model and self-assessment topics. | Lecture, Brain Storming, |
| Week | Course Topics | Preliminary Preparation |
|---|---|---|
| 1 | Introduction to TQM | |
| 2 | Quality components, quality management and gurus. | |
| 3 | Principles of TQM (Customer Orientation, Leadership, Participation, Process Approach) | |
| 4 | Principles of TQM (System Approach, KAIZEN, Scientific Methods in Decision Making Process, Cooperation with Suppliers) | |
| 5 | KAIZEN (Basic Concepts, Key Success Factors, Quality Circles) | |
| 6 | KAIZEN (Basic Continuous Improvement Tools, New 7 QC Tools) | |
| 7 | Steps to Implementing a Quality Management System | |
| 8 | Process Management | |
| 9 | Standard and Standardization | |
| 10 | Quality Management Systems | |
| 11 | ISO 9001 Certification | |
| 12 | OHSAS 18001 | |
| 13 | EFQM Excellence Model | |
| 14 | Quality Costs |
| Resources | |
|---|---|
| Course Notes | [1] Dulger, Elif. Total Quality Management lecture notes |
| Course Resources | [2] Prof. Dr. Ahmet ÖZTÜRK, Kalite Yönetimi ve Planlaması, Ekin Yayıncılık, 2009 [3] Dr. Seyfi TOP, Toplam Kalite Yönetimi Bağlamında Sürekli İyileştirme Anlayışı, Beta Yayıncılık, 2009 [4] Dr. Filiz Eyüboğlu, Süreç Yönetimi ve Süreç İyileştirme, Sistem Yayıncılık, 2010 [5] Yrd.Doç.Dr. Orhan Küçük, Kalite Yönetimi ve Kalite Güvence Sistemleri, Seçkin Yayıncılık, 2010 [6] Doç.Dr. Zeynep Türk, Kalite Maliyetleri Yönetimi, Nobel Kitabevi, 2009 |
| # | Contribution of Course Learning Outcomes to Program Outcomes |
|---|---|
| 1 | Understand quality concepts, the dimensions and factors of quality and define company’s quality . |
| 2 | Understand quality gurus and their contribution to quality and implement their principles. |
| 3 | Understand Total Quality Management and its principles and implement them on company |
| 4 | Define department’s and staff ‘ s responsibilities regarding quality in an organization |
| 5 | Understand TQMs implementation steps and implement them on an organization. |
| 6 | Calculate quality cost |
| 7 | Understand TS-EN-ISO 9000 :2008 Quality Management System, its scope and the way it is implemented and implement |
| 8 | Understand EFQM excellence model and self-assessment topics. |
| Evaluation System | |
|---|---|
| Semester Studies | Contribution Rate |
| 1. Ara Sınav | 70 |
| 1. Kısa Sınav | 10 |
| 1. Ödev | 10 |
| 2. Kısa Sınav | 10 |
| Total | 100 |
| 1. Yıl İçinin Başarıya | 50 |
| 1. Final | 50 |
| Total | 100 |
| ECTS - Workload Activity | Quantity | Time (Hours) | Total Workload (Hours) |
|---|---|---|---|
| Quiz | 2 | 2 | 4 |
| Final examination | 1 | 5 | 5 |
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 2 | 32 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 4 | 64 |
| Mid-terms | 1 | 4 | 4 |
| Assignment | 1 | 5 | 5 |
| Total Workload | 114 | ||
| Total Workload / 25 (Hours) | 4.56 | ||
| dersAKTSKredisi | 2 | ||