Course Name Code Semester T+U Hours Credit ECTS
Total Quality Management ISL 456 8 2 + 0 2 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level Bachelor's Degree
Course Type Optional
Course Coordinator Prof.Dr. BAYRAM TOPAL
Course Lecturers Prof.Dr. BAYRAM TOPAL,
Course Assistants

Res. Asst. Hüseyin Burgazoğlu

Course Category General Education
Course Objective

The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements.

Course Content

In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments.

# Course Learning Outcomes Teaching Methods Assessment Methods
1 Understanding the Consept of Quality Problem Solving, Case Study, Discussion, Drilland Practice, Homework, Testing,
2 Understanding Total Quality Management Drilland Practice, Discussion, Case Study, Problem Solving, Testing, Homework,
3 Understanding the Certificates of Quality System Drilland Practice, Discussion, Case Study, Problem Solving, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Quality, Basic factors of Quality, Pioneers of Quality Reviewing the relevant chapter of the textbook
2 Japanese Management System Reviewing the relevant chapter of the textbook
3 Guiding Principle of Total Quality Management Reviewing the relevant chapter of the textbook
4 Quality Costs Reviewing the relevant chapter of the textbook
5 Quality Circles Reviewing the relevant chapter of the textbook
6 Problem Solving Technics Reviewing the relevant chapter of the textbook
7 Quality Education Reviewing the relevant chapter of the textbook
8 Establishment of Quality System Reviewing the relevant chapter of the textbook
9 Six Sigma Reviewing the relevant chapter of the textbook
10 Information Technology in Quality Systems Reviewing the relevant chapter of the textbook
11 Standardisation and Quality Reviewing the relevant chapter of the textbook
12 ISO 9001 Quality Management System Reviewing the relevant chapter of the textbook
13 Customer Relationship Management (CRM) Reviewing the relevant chapter of the textbook
14 Other Certificates of System, ISO 14001, ISO 22000 Reviewing the relevant chapter of the textbook
Resources
Course Notes
Course Resources

Özkan, Yılmaz (2006) Toplam Kalite Yönetimi, Sakarya Kitapevi, Sakarya

Efil, İsmail (2016) Toplam Kalite Yönetimi, Dora Yayınları, Bursa 

Order Program Outcomes Level of Contribution
1 2 3 4 5
1 Our students will have fundamental knowledge in business administration. X
2 Our students will be able to work in teams, and share information with team members in tasks of business administration X
3 Our students will identify and analyse problems to offer solutions in tasks of business administration. X
4 Our students will participate in projects about business administration process and tasks. X
5 Our students will accept responsibility in order to conclude tasks of business administration. X
6 Our students will define ethical problems in work environment and generate solutions. X
7 Our students can transfer their knowledge and suggestions with technology supported tools and written communication skills. X
8 Our students can transfer their knowledge and suggestions by written and verbal communication skills. X
Evaluation System
Semester Studies Contribution Rate
1. Ödev 40
1. Ara Sınav 60
Total 100
1. Yıl İçinin Başarıya 40
1. Final 60
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 12 2 24
Mid-terms 1 10 10
Quiz 1 10 10
Assignment 1 15 15
Final examination 1 15 15
Total Workload 122
Total Workload / 25 (Hours) 4.88
dersAKTSKredisi 5