Course Name Code Semester T+U Hours Credit ECTS
Total Quality Management ADA 154 2 3 + 0 3 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level onlisans
Course Type Optional
Course Coordinator Dr.Öğr.Üyesi ALPER KİRAZ
Course Lecturers
Course Assistants
Course Category
Course Objective The aim of this course is to educate students who has Total Quality Management consciousness, comprehension of Total Quality Management Principles and applying phases, and are able to apply those to enterprise processes; and cultured about recent popular Total Quality Management Standards
Course Content Concepts of competition and Quality, Historical development of Quality and Gurus of Quality, the philosophy and principles of Quality, Quality Culture in Organizations and Quality Responsibilities in Activities, Continuous Improvement (Kaizen), Costs of Quality, Suppliers (purveyors) in Total Quality Management, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA:8000 Standards
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Comprehend Basic Quality concepts, development, dimensions and components of Quality Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
2 Comprehend Guru´s of Quality and their additions to Quality Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
3 Comprehend Total Quality Management and its principles Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
4 Be aware of organization departments and quality responsibilities of people in charge in different degrees Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
5 Comprehend Total Quality Management application phases Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
6 Expression, kinds of standards; and recognize concepts of standardization Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
7 Comprehend application style and extent of ISO 9000:2000 Quality Management System Standard Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
8 Comprehend EFQM Excellence Model and Self assessment subjects Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
9 Comprehend application style and extent of ISO 14000 Environmental Management System Standard Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
10 Comprehend Safety and its required precautions Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
11 Comprehend application style and extent of ISO 18001 Occupational Safety & Health Standard Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
12 Comprehend ISO 27000 Knowledge Management Standard extent Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
13 Possess the conscious of social responsibility and comprehension of SA 8000 Social Accountability Standard Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
14 Be cultured of Total Productivity Maintenance subject Lecture, Question-Answer, Discussion, Self Study, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Concept of Quality and general descriptions, historical development of quality, Gurus of Quality
2 Total Quality Management and its Principles ( Process Approach, Continuous Improvement (Kaizen) )
3 Principles of Total Quality Management ( Leadership, Total Attendance )
4 Total Quality Management and its Principles (Supplier and cooperation, Customer loyalty)
5 Quality Culture in Organizations and Quality Responsibilities in Activities
6 TQM Applying Phases, Cost of (Poor) Quality
7 Total Productivity Maintenance
8 Concept and kinds of Standard, importance of Standardization
9 ISO 9000:2000 Quality Management System Standard
10 EFQM Excellence Model and Self Assessment
11 ISO 14000 Environmental Management System Standard
12 ISO 27000 Knowledge Management Standard
13 Occupational Safety and ISO 18001 Occupational Safety & Health Management System
14 SA : 8000 Social Accountability Standard
Resources
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 50
1. Kısa Sınav 15
2. Kısa Sınav 15
1. Ödev 20
Total 100
1. Yıl İçinin Başarıya 20
1. Final 80
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Quiz 2 10 20
Assignment 1 15 15
Final examination 1 10 10
Total Workload 135
Total Workload / 25 (Hours) 5.4
dersAKTSKredisi 5