Course Name Code Semester T+U Hours Credit ECTS
Conflict Management KPD 504 0 3 + 0 3 8
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level yuksek_lisans
Course Type Optional
Course Coordinator Prof.Dr. TUNCAY AYAS
Course Lecturers
Course Assistants Res. Asisst. Çınar Kaya
Course Category
Course Objective Ensuring that participants have knowledge in the field of conflict and conflict management, gain competence for effectively managing individual and organizational conflicts
Course Content Explanation of Conflict and Conflict Management Concepts;Approaches to conflict;Relationship Between Amount of Conflict on Organizational Performance;Individual and organizational effects of of conflicts;
Key Factors Affecting Conflict:Culture and Personality;
Diagnosis of the conflict;Management of Individual Conflicts in Educational Organizations;Management of Intra-Group Conflict in Educational Organizations;Management of Conflicts Between Groups in Educational Organizations;Management of Conflicts between individuals In Educational Organizations;Conflict Management, Negotiation Techniques and Applications;Conflict Management and Practice of Mediation
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Explain the concepts of conflict and conflict management Lecture, Question-Answer, Testing, Homework,
2 Knows different approaches to conflict Lecture, Discussion, Testing, Homework,
3 Explain the relationship between organizational performance with the amount of Conflict Lecture, Discussion, Testing, Homework,
4 Explain the relationship between organizational performance with the amount of Conflict Lecture, Discussion, Testing, Homework,
5 Knows the basic factors that affect conflict Lecture, Discussion, Testing, Homework,
6 Conflict management, negotiation techniques, Lecture, Discussion, Testing, Homework,
7 Can mediate in the conflict management Lecture, Discussion, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Explanation of Conflict and Conflict Management Concepts
2 Approaches to conflict
3 Conflict and Organizational Performance Relationship Between Amount of
4 Individual and organizational effects of of conflicts
5 Key Factors Affecting Conflict: Culture and Personality
6 Conflict Diagnosis
7 Mid-Term Exam
8 Management of Individual Conflicts in organizations
9 Management of Intra-Group Conflict in organizations
10 Management of Conflicts Between Groups in organizations
11 Management of Conflicts Between Individuals in organizations
12 Conflict Management, Negotiation Techniques and Applications
13 Conflict Management and Practice of Mediation
14 General Overview
Resources
Course Notes Örgütlerde Çatışma ve Yabancılaşma Yönetimi, Özcan Yeniçeri, Iq Kültür Sanat Yayıncılık İstanbul(2009).<br>Kurumsallaşmamış Bir İşletmede Çatışma Analizi, Nilay Gemlik, Ceres Yayınları İstanbul(2011).
Course Resources Örgütlerde Çatışma ve Yabancılaşma Yönetimi, Özcan Yeniçeri, Iq Kültür Sanat Yayıncılık İstanbul (2009)
Okulda Çatışma Çözme ve Akran Arabuluculuk
Program Rehberi, Richard J. Bodine, Fred Schrumpf, Donna K. Cravvford, İmge Kitabevi Yayıncılık Ankara (2007)
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 40
1. Ödev 60
Total 100
1. Yıl İçinin Başarıya 20
1. Final 80
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 7 112
Mid-terms 1 10 10
Assignment 1 10 10
Final examination 1 10 10
Total Workload 190
Total Workload / 25 (Hours) 7.6
dersAKTSKredisi 8