Course Name Code Semester T+U Hours Credit ECTS
Business Process Management MYU 536 0 3 + 0 3 6
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level yuksek_lisans
Course Type Optional
Course Coordinator Doç.Dr. ESRA TEKEZ
Course Lecturers Doç.Dr. ESRA TEKEZ,
Course Assistants
Course Category
Course Objective Learning management of work processes that simplifies and expedites workflow across an organization and on the global stage in order to enable competition advantage of companies.
Course Content Definition and characteristics of processes, components of process, Evaluation of processes, Process Performance measurement, process documentation, process improvement, balanced score card, problem solving techniques, quality circles,Key/Critical processes
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Learning where process are within the organization architecture Lecture, Question-Answer, Case Study, Testing,
2 What are the process’ characteristics Lecture, Question-Answer, Testing,
3 To describe activities in companies as process Lecture, Question-Answer, Case Study, Testing, Homework,
4 Evaluation of processes Lecture, Question-Answer, Case Study, Testing,
5 Learning how performance measurement of processes does Lecture, Question-Answer, Case Study, Testing, Homework,
6 Learning documentation of processes Lecture, Question-Answer, Case Study, Testing, Homework,
7 Learning the methods of process improvement Lecture, Question-Answer, Testing,
8 Generating balanced scre card of the company Lecture, Testing,
9 Using problem solving techniques Lecture, Question-Answer, Case Study, Testing, Homework,
10 Determining critical process of company Lecture, Question-Answer, Testing,
11 Lecture, Question-Answer, Case Study, Testing, Homework,
12 Lecture, Question-Answer, Testing, Homework,
13 Lecture, Question-Answer, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Introduction to process management
2 Organization structures and processes
3 The processes within ISO 9001 and EFQM
4 Process-oriented problems
5 Classification of Processes / Process Hierarchy
6 Components of process
7 Performance measurement of processes-1
8 Performance measurement of processes-2
9 Balanced Score Card-1
10 Balanced Score Card-2
11 Documentation of processes
12 Process Improvement-1
13 Process Improvement-2
14 Problem solving techniques
Resources
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1
2
3
4
5
6
7
8
9
10
11
12
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 25
1. Ödev 37
2. Ödev 38
Total 100
1. Final 60
1. Yıl İçinin Başarıya 40
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 10 10
Assignment 2 20 40
Final examination 1 10 10
Total Workload 156
Total Workload / 25 (Hours) 6.24
dersAKTSKredisi 6