Course Name Code Semester T+U Hours Credit ECTS
Total Quality Management MYU 517 0 3 + 0 3 6
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level yuksek_lisans
Course Type Optional
Course Coordinator Prof.Dr. SEMRA BORAN
Course Lecturers Prof.Dr. SEMRA BORAN,
Course Assistants
Course Category
Course Objective To teach what total quality management is and how it is applied on organizations
Course Content Quality and relevant definitions, historical quality, quality gurus, totala quality management approach and its main principles, quality culture, quality costs,EFQM Excellence Model, TS-EN-ISO 9000:2008
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Define total quality management and principles Lecture, Question-Answer, Portfolio,
2 Compare total quality management and old quality approach Lecture, Question-Answer, Homework,
3 Know how total quality management is applied Lecture, Discussion, Homework,
Week Course Topics Preliminary Preparation
1 Quality an relevant definitions
2 Inspection, quality control, quality assurance, total quality management (TQM)
3 Customer focus
4 Total participation, leadership
5 Kaizen
6 Team work
7 Seven tools
8 Seven tools
9 Process management
10 Quality gurus
11 Quality culture, quality organization structure
12 Steps to implementing TQM
13 Quality economy, EFQM Excellence Model
14 TS-EN-ISO 9000:2008
Resources
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1
2
3
4
5
6
7
8
9
10
11
12
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 70
1. Ödev 30
1. Ara Sınav 25
1. Ödev 37
2. Ödev 38
1. Ara Sınav 100
1. Ara Sınav 25
1. Ödev 38
2. Ödev 37
Total 400
1. Yıl İçinin Başarıya 20
1. Final 50
1. Yıl İçinin Başarıya 40
1. Final 60
1. Final 60
1. Yıl İçinin Başarıya 40
1. Yıl İçinin Başarıya 40
1. Final 60
Total 370
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 15 15
Assignment 2 10 20
Final examination 1 10 10
Total Workload 141
Total Workload / 25 (Hours) 5.64
dersAKTSKredisi 6