Course Name Code Semester T+U Hours Credit ECTS
Quality Management In Health Care Facilities SAY 104 2 3 + 0 3 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level Bachelor's Degree
Course Type Compulsory
Course Coordinator Prof.Dr. SELMA ALTINDİŞ
Course Lecturers Prof.Dr. SELMA ALTINDİŞ,
Course Assistants

Res.. Asst. Çiğdem UGAN

Course Category
Course Objective

İn today´s changing and developing global world healthcare organizations are confronted with a challenging and incresingly competetive environment. This brings a great importance to the healthcare organizations that serve to improve the health level of the society by managing the protection and the treatment of human health. healthcare organizations, which consume the scarce resources of society, are expected to generate a surplus value that is only possible by implementing advanced management skills. this needs qualified healhcare managers who cab conduct these organizations effectually and efficiently. this course will help students translate quality management theory and knowledge into practice. ıt explains the basics of performance excellence and provides a set of tools for managing healthcare quality.

Course Content

In this course, the definition of quality, quality planning, quality tools, service quality measurement, quality standards, the excellence model, quality culture issues will be studied

# Course Learning Outcomes Teaching Methods Assessment Methods
1 Explain the concept of quality in health care Lecture, Question-Answer, Discussion, Testing, Homework,
2 Makes continuous quality improvement works Lecture, Question-Answer, Discussion, Testing, Homework,
3 Alternative way of thnking about topics such as goals, measurement and implementation are presented to enhance a manager´s ability to achive quality results Lecture, Question-Answer, Discussion, Testing, Homework,
4 Recognize and take part in quality improvement teams. Lecture, Question-Answer, Discussion, Testing, Homework,
5 Explain basic quality improvement models. Lecture, Question-Answer, Discussion, Testing, Homework,
6 The Ministry of Health makes applications about HKS. Lecture, Question-Answer, Discussion, Testing, Homework,
7 Recognize accreditation standards. Works in accreditation process, performs the applications. Lecture, Question-Answer, Discussion, Testing, Homework,
8 Uses basic quality improvement tools. Lecture, Question-Answer, Discussion, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Definition of Qualıty, Quality as A General Concept, Quality in Health Service, Components of Quality, Dimensions characteristics of quality Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
2 Quality before the Industrial Revolution, Quality Management after the Industrial Revolution, II. Contemporary Quality Management after World War II, Quality after 1980, Today's quality understanding and quality management approach Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
3 Quality Culture and Change Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
4 Total Quality Management in Health Services, Importance, Principles, Application Examples of TQM in Health Services Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
5 BASIC QUALITY TOOLS Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
6 Lean Management Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
7 6 Sigma Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
8 Service Quality Criteria (Public And Private Hospitals) Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
9 MIDTERM EXAMS Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
10 ISO 9000 Standards and its application in health Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
11 Measurement of Service Quality Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
12 Accreditation In Health Care Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
13 Health Accreditation Programs In The World Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
14 Futuristic Approaches Related To Quality In Health Care Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006.
Resources
Course Notes <p>Applying Quality Approach in Healthcare, Second edition: A system&acute;s Approach, Diane L. Kelly, 2006.<br /> Medical Quality management, Theory and Practice, 2009.<br /> Sağlık İşletmeleri Y&ouml;netim Rehberi, Edit&ouml;r: Ali Coşkun, Ahmet Akın, 2009.<br /> Stamatis DH, Total Quality management in Healthcare<br /> The Best Practice:How the new Quality Movement is Transforming medicine, Charles kenney, 2008.</p>
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1 PLANNING-To have the necessary level of expertise for planning in health institutions X
2 PROBLEM SOLVING AND DECISION MAKING-Having problem solving and decision making skills by using qualitative and quantitative methods X
3 ORGANIZATION- To have the necessary information to make job analysis, job description and job requirements and to make use of these to design service processes and to form units and reorganize them accordingly. X
4 COMMUNICATION - having the ability to communicate and develop with employees, patients / relatives, colleagues and other internal and external stakeholders X
5 LEADERSHIP-Identifying power sources appropriate to environmental conditions and applying appropriate leadership styles by utilizing these resources X
6 MOTIVATION- Determining the needs of subordinates by taking into consideration the working conditions, identifying appropriate targets and having the knowledge and skills to provide motivation both within the team and individually. X
7 HUMAN RESOURCES MANAGEMENT- Knowing the functions of human resources management and having the knowledge and skills to manage human resources in accordance with the principles of human resources management X
8 COORDINATION- To have the necessary knowledge and skills to ensure the unification of efforts towards the realization of corporate objectives by considering both institutional and individual efforts. X
9 REPORTING- Gather information about administrative, financial and technical issues, prepare reports on administrative, financial and technical issues by using this information and evaluate these reports. X
10 BUDGETING-To know budgeting methods, to perform budgeting activities, to make end-of-term transactions by making adjustments and corrections if necessary X
11 CONTROL / INSPECTION- Knowing and applying the necessary controls regarding the general operation of the institution, stock and inventory management, human resources and corporate performance and hospital quality system in the light of legal regulations X
12 REPRESENTATION- To represent the institution in the presence of other institutions and organizations and stakeholders, to organize the necessary activities on this subject and to have the necessary skills to ensure the participation of internal and external stakeholders in these activities. X
13 makes recommendations that will contribute to field of his/her expertise. X
14 KNOWLEDGE MANAGEMENT-Establishing policies related to information management, organizing and setting up information management systems, documenting and using data X
15 QUALITY PATIENT AND EMPLOYEE SAFETY- Determining quality and patient safety policies, collecting data for this purpose, analyzing and evaluating data by using measurement methods, and ensuring that the results are used for improvement X
Evaluation System
Semester Studies Contribution Rate
1. Ödev 20
1. Ara Sınav 80
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Assignment 6 5 30
Final examination 1 15 15
Total Workload 135
Total Workload / 25 (Hours) 5.4
dersAKTSKredisi 5