Course Name Code Semester T+U Hours Credit ECTS
Management In Health Care Services SAY 401 7 2 + 0 2 5
Precondition Courses <p>None</p>
Recommended Optional Courses <p>None</p>
Course Language Turkish
Course Level Bachelor's Degree
Course Type Optional
Course Coordinator Prof.Dr. MAHMUT AKBOLAT
Course Lecturers
Course Assistants

Res. Ass. Özgün ÜNAL

Course Category
Course Objective

In Health Services Management course, it is aimed to teach the general features of health care and how health services works in Turkey.

Course Content

Key Features of Health Services, Health Care Facilities Structural Design, Organization of Health Services in Turkey

# Course Learning Outcomes Teaching Methods Assessment Methods
1 Students learn the basic characteristics of health care services. Lecture, Question-Answer, Discussion, Testing, Homework,
2 Students learn the structure of health care institutions in Turkey. Lecture, Question-Answer, Discussion, Testing, Homework,
3 He knows the organization of health services in Turkey. Lecture, Question-Answer, Discussion, Testing, Homework,
4 He knows the organization of medical institutions in Turkey. Lecture, Question-Answer, Discussion, Testing, Homework,
5 Explain health and disease concepts, biological approach, social approach and WHO model. Lecture, Question-Answer, Discussion, Testing, Homework,
6 Count environmental, hereditary and behavioral factors affecting health and explain the relationships between them. Lecture, Question-Answer, Discussion, Testing, Homework,
7 The characteristics that determine the quality of health services explain who benefits from the services provided and by whom. Lecture, Question-Answer, Discussion, Testing, Homework,
8 Explain health service types (basic purpose and level of service), aims, functions and distinguishing features of health service providers. Lecture, Question-Answer, Discussion, Testing, Homework,
9 Explain the provision of health organization to all individuals living in the society in an inclusive manner, where and when they need it. Lecture, Question-Answer, Discussion, Testing, Homework,
10 Counts the principles to be considered in organizing health services. Lecture, Question-Answer, Discussion, Testing, Homework,
11 Have knowledge about the components of an effective health system and explain the relationship between these components. Lecture, Question-Answer, Discussion, Testing, Homework,
12 List service levels and referral system from management point of view. Lecture, Question-Answer, Discussion, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Health and illness concept, health need concept. Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
2 Factors Affecting Health Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
3 Definition of health services and basic features of health services, external aspects of health services, the special quality of health services. Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
4 Classification of Health Care Services Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
5 Factors Affecting the Use of Health Care Services Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
6 System approach and the Health Care System Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
7 Health Care System and Environmental Relations Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
8 Characteristics of Effective Health Service Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
9 MIDTERM EXAMS Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
10 Structural Design of Health Care Facilities Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
11 Development of Health Services in Turkey Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
12 Organization of Health Services in Turkey Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
13 The supply of health services in Turkey Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
14 International Health Organizations Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Yönetimi, NOBEL Yayınevi, Ankara, 2009.
Resources
Course Notes <p>Tengilimoğlu D., Işık O., Akbolat M., Sağlık İşletmeleri Y&ouml;netimi, NOBEL Yayınevi, Ankara, 2009.</p>
Course Resources

Lawrence F. Wolper, Health Care Administration: Principles, Practices, Structure, and Delivery. Aspen Publishers, Inc., Gaithersburg, Maryland
John R. Griffith, The Well-Managed Health Care Organization. AUPHA Press/Health Administration Press, Ann Arbor, Michigan

Order Program Outcomes Level of Contribution
1 2 3 4 5
1 PLANNING-To have the necessary level of expertise for planning in health institutions X
2 PROBLEM SOLVING AND DECISION MAKING-Having problem solving and decision making skills by using qualitative and quantitative methods X
3 ORGANIZATION- To have the necessary information to make job analysis, job description and job requirements and to make use of these to design service processes and to form units and reorganize them accordingly. X
4 COMMUNICATION - having the ability to communicate and develop with employees, patients / relatives, colleagues and other internal and external stakeholders X
5 LEADERSHIP-Identifying power sources appropriate to environmental conditions and applying appropriate leadership styles by utilizing these resources X
6 MOTIVATION- Determining the needs of subordinates by taking into consideration the working conditions, identifying appropriate targets and having the knowledge and skills to provide motivation both within the team and individually. X
7 HUMAN RESOURCES MANAGEMENT- Knowing the functions of human resources management and having the knowledge and skills to manage human resources in accordance with the principles of human resources management X
8 COORDINATION- To have the necessary knowledge and skills to ensure the unification of efforts towards the realization of corporate objectives by considering both institutional and individual efforts. X
9 REPORTING- Gather information about administrative, financial and technical issues, prepare reports on administrative, financial and technical issues by using this information and evaluate these reports. X
10 BUDGETING-To know budgeting methods, to perform budgeting activities, to make end-of-term transactions by making adjustments and corrections if necessary X
11 CONTROL / INSPECTION- Knowing and applying the necessary controls regarding the general operation of the institution, stock and inventory management, human resources and corporate performance and hospital quality system in the light of legal regulations X
12 REPRESENTATION- To represent the institution in the presence of other institutions and organizations and stakeholders, to organize the necessary activities on this subject and to have the necessary skills to ensure the participation of internal and external stakeholders in these activities. X
13 makes recommendations that will contribute to field of his/her expertise. X
14 KNOWLEDGE MANAGEMENT-Establishing policies related to information management, organizing and setting up information management systems, documenting and using data X
15 QUALITY PATIENT AND EMPLOYEE SAFETY- Determining quality and patient safety policies, collecting data for this purpose, analyzing and evaluating data by using measurement methods, and ensuring that the results are used for improvement X
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 50
1. Kısa Sınav 15
1. Ödev 20
2. Kısa Sınav 15
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 15 15
Quiz 2 5 10
Assignment 1 5 5
Final examination 1 15 15
Total Workload 125
Total Workload / 25 (Hours) 5
dersAKTSKredisi 5