Course Name Code Semester T+U Hours Credit ECTS
Production Management In Health Care Facilities SAY 202 4 3 + 0 3 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level Bachelor's Degree
Course Type Compulsory
Course Coordinator Arş.Gör.Dr. ÖZGÜN ÜNAL
Course Lecturers Arş.Gör.Dr. ÖZGÜN ÜNAL,
Course Assistants

Res.Asst. Asuman ÜSTÜNDAĞ

Course Category
Course Objective

The objective of this course is to teach students techniques to make operational decisions

Course Content

Decision making problem, forecasting, layout, capacity planning, productivity, process improvement

# Course Learning Outcomes Teaching Methods Assessment Methods
1 Makes systematic decisions Lecture, Discussion, Problem Solving, Testing, Homework,
2 Describes and benchmarks problems in health care management Lecture, Discussion, Problem Solving, Testing, Homework,
3 Improves efficiencey and productivity Lecture, Discussion, Problem Solving, Testing, Homework,
4 Solves operaitonal problems in health care management Lecture, Discussion, Problem Solving, Testing, Homework,
5 Gains managerial skills in general Problem Solving, Lecture, Discussion, Testing, Homework,
6 Explain the concept of productivity. Lecture, Question-Answer, Problem Solving, Testing, Homework,
7 Applies efficiency measurement techniques based on the relationship between the input elements used in health care production and production outputs. Lecture, Question-Answer, Problem Solving, Testing, Homework,
8 Associates the measurement results with the institutional objectives and policies. Lecture, Question-Answer, Problem Solving, Testing, Homework,
9 Determine service demand using service demand forecasting methods. Lecture, Question-Answer, Problem Solving, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Decision making process, health care manager and decision making, distingueshed features of health care services Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
2 Forecasting Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
3 The importance of decision making process in health care, decision trees Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
4 Layout Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
5 Capacity planning and queuing theory Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
6 Personnel planning Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
7 Personnel scheduling and appointment management Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
8 Productivity Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
9 MIDTERM EXAMS Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
10 Linear programming Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
11 Inventory management Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
12 Lean management Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
13 Process improvement in heath care Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
14 In class presentations Kobu Bülent, Üretim Yönetimi, Beta Kitabevi, İstanbul, 2009
Resources
Course Notes <p>Kobu B&uuml;lent, &Uuml;retim Y&ouml;netimi, Beta Kitabevi, İstanbul, 2009</p>
Course Resources

Yasar A. Ozcan, Quantitative Methods in Health Care Management: Techniques and Applications, 2nd Edition, May Yasar A. Ozcan, Quantitative Methods in Health Care Management: Techniques and Applications, 2nd Edition, May 2009
Üreten Sevinç, İşlemler Yönetimi, Nobel Basım Yayım, 2002

Order Program Outcomes Level of Contribution
1 2 3 4 5
1 PLANNING-To have the necessary level of expertise for planning in health institutions X
2 PROBLEM SOLVING AND DECISION MAKING-Having problem solving and decision making skills by using qualitative and quantitative methods X
3 ORGANIZATION- To have the necessary information to make job analysis, job description and job requirements and to make use of these to design service processes and to form units and reorganize them accordingly. X
4 COMMUNICATION - having the ability to communicate and develop with employees, patients / relatives, colleagues and other internal and external stakeholders X
5 LEADERSHIP-Identifying power sources appropriate to environmental conditions and applying appropriate leadership styles by utilizing these resources X
6 MOTIVATION- Determining the needs of subordinates by taking into consideration the working conditions, identifying appropriate targets and having the knowledge and skills to provide motivation both within the team and individually. X
7 HUMAN RESOURCES MANAGEMENT- Knowing the functions of human resources management and having the knowledge and skills to manage human resources in accordance with the principles of human resources management X
8 COORDINATION- To have the necessary knowledge and skills to ensure the unification of efforts towards the realization of corporate objectives by considering both institutional and individual efforts. X
9 REPORTING- Gather information about administrative, financial and technical issues, prepare reports on administrative, financial and technical issues by using this information and evaluate these reports. X
10 BUDGETING-To know budgeting methods, to perform budgeting activities, to make end-of-term transactions by making adjustments and corrections if necessary X
11 CONTROL / INSPECTION- Knowing and applying the necessary controls regarding the general operation of the institution, stock and inventory management, human resources and corporate performance and hospital quality system in the light of legal regulations X
12 REPRESENTATION- To represent the institution in the presence of other institutions and organizations and stakeholders, to organize the necessary activities on this subject and to have the necessary skills to ensure the participation of internal and external stakeholders in these activities. X
13 makes recommendations that will contribute to field of his/her expertise. X
14 KNOWLEDGE MANAGEMENT-Establishing policies related to information management, organizing and setting up information management systems, documenting and using data X
15 QUALITY PATIENT AND EMPLOYEE SAFETY- Determining quality and patient safety policies, collecting data for this purpose, analyzing and evaluating data by using measurement methods, and ensuring that the results are used for improvement X
Evaluation System
Semester Studies Contribution Rate
1. Kısa Sınav 10
1. Ara Sınav 70
2. Kısa Sınav 10
3. Kısa Sınav 10
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 5 5
Quiz 1 5 5
Assignment 2 5 10
Final examination 1 10 10
Total Workload 126
Total Workload / 25 (Hours) 5.04
dersAKTSKredisi 5