Course Name Code Semester T+U Hours Credit ECTS
Total Quality Management IKY 508 0 3 + 0 3 6
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level yuksek_lisans
Course Type Optional
Course Coordinator Prof.Dr. YILMAZ ÖZKAN
Course Lecturers
Course Assistants Res.Asst. Abdülkadir Altınsoy
Course Category
Course Objective To be able to teach to students, for the purpose of Total Quality Management is to equip the organization with consumer expectations can provide an optimum level.
Course Content In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments.
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Understanding the concepts of Quality with a view of management systems Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, Testing, Homework,
2 Learning Japanese management style and Total Quality Management and its basic principles of. Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, Testing, Homework,
3 Learning what Quality System Certificates are. Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, Testing, Homework,
4 Obtaining information about problem-solving techniques in the contexts of quality circles Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, Testing, Homework,
5 Catching on quality education; seeing the practical value with quality system establishment Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, Testing, Homework,
6 Learning to upgrade the quality and standardization with information technology in the Quality Systems Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, Testing, Homework,
7 Being informed about Customer relationship management (CRM). Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Quality, Basic factors of Quality, Pioneers of Quality
2 Japanese Management System
3 Guiding Principle of Total Quality Management
4 Quality Costs
5 Quality Circles
6 Problem Solving Techniques
7 Quality Education
8 Establishment of Quality System
9 Midterm exam
10 Information Technology in Quality Systems
11 Standardisation and Quality
12 ISO 9001 Quality Management System
13 Customer Relationship Management (CRM)
14 Other Certificates of System, ISO 14001, ISO 22000
Resources
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1 Upon completion of the programme, a student will be able to: Develop a greater understanding of the range of theoretical perspectives relevant to Employment and Labour relations
1 Upon completion of the programme, a student will be able to: Develop a greater understanding of the range of theoretical perspectives relevant to Employment and Labour relations
2 Be familiar with research literature of discipline and ability to develop policy options both at national and international levels
2 Be familiar with research literature of discipline and ability to develop policy options both at national and international levels
3 Demonstrate skill in designing and conducting research X
3 Demonstrate skill in designing and conducting research X
4 Demonstrate oral and written communication skills in a foreign language
4 Demonstrate oral and written communication skills in a foreign language
5 Possess technical skills in the use of databases and softwares relevant to the discipline
5 Possess technical skills in the use of databases and softwares relevant to the discipline
6 Critically reflect on scientific, professional and ethical and moral implications of Employment and Labour Relations as a social scientific activity X
6 Critically reflect on scientific, professional and ethical and moral implications of Employment and Labour Relations as a social scientific activity X
7 Have the ability to conduct, analyse and interpret quantitative research X
7 Have the ability to conduct, analyse and interpret quantitative research X
8 Demonstrate advanced knowledge of Employment and Labour Relations and contribute to social welfare X
8 Demonstrate advanced knowledge of Employment and Labour Relations and contribute to social welfare X
9
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 50
1. Kısa Sınav 1
1. Ödev 48
2. Kısa Sınav 1
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 20 20
Quiz 2 2 4
Assignment 1 20 20
Final examination 1 20 20
Total Workload 160
Total Workload / 25 (Hours) 6.4
dersAKTSKredisi 6