Course Name Code Semester T+U Hours Credit ECTS
Total Quality Management ISL 456 8 2 + 0 2 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level Bachelor's Degree
Course Type Optional
Course Coordinator Prof.Dr. BAYRAM TOPAL
Course Lecturers Prof.Dr. BAYRAM TOPAL,
Course Assistants
Course Category
Course Objective The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements.
Course Content In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments.
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Understanding the consept of Quality Lecture, Question-Answer, Discussion, Drilland Practice, Brain Storming, Case Study, Problem Solving, Testing, Oral Exam, Homework,
2 Understanding Total Quality Management Lecture, Question-Answer, Discussion, Motivations to Show, Group Study, Case Study, Testing, Oral Exam, Homework,
3 Understanding the Certificates of Quality System Lecture, Question-Answer, Discussion, Role Playing, Brain Storming, Case Study, Problem Solving, Testing, Oral Exam, Homework,
Week Course Topics Preliminary Preparation
1 Quality, Basic factors of Quality, Pioneers of Quality
2 Japanese Management System
3 Guiding Principle of Total Quality Management
4 Quality Costs
5 Quality Circles
6 Problem Solving Technics
7 Quality Education
8 Establishment of Quality System
9 Midterm Exam
10 Information Technology in Quality Systems
11 Standardisation and Quality
12 ISO 9001 Quality Management System
13 Customer Relationship Management (CRM)
14 Other Certificates of System, ISO 14001, ISO 22000
Resources
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1 Gains the required knowledge in production, marketing, management , accounting and finance. X
2 Can work in teams and share information with team members in tasks of production, marketing, management, accounting and finance. X
3 Identifies and analyzes problems also offers solutions in tasks of production, marketing, management, accounting and finance. X
4 Contributes to projects, takes responsibility and conduct researches in tasks of production, marketing, management, accounting and finance. X
5 Can define goals and objectives of organization in tasks of production, marketing, management, accounting and finance. X
6 Questions the acquired knowledge in tasks of production, marketing, management, accounting and finance. X
7 Believes to adapting new situations and meets the requirements of new tasks of production, marketing, management, accounting and finance. X
8 Can transfer knowledge and recommendations in tasks of production, marketing, management, accounting and finance via using necessery communication tools and a foreign language effectively . X
9 Open to occupational cooperation and sharing in tasks of production, marketing, management, accounting and finance. X
10 Can use necessary information systems in tasks of production, marketing, management, accounting and finance. X
11 Behaves in accordance with social and occupational ethic values in tasks of production, marketing, management, accounting and finance. X
12 Analyses and carries out relations with stake holders in tasks of production, marketing, management, accounting and finance. X
13 Follows the innovations and encourages team members in tasks of production, marketing, management, accounting and finance. X
14 Questions the position of the organization and offers suggestions in tasks of production, marketing, management, accounting and finance. X
16 X
Evaluation System
Semester Studies Contribution Rate
1. Ödev 100
Total 100
1. Yıl İçinin Başarıya 40
1. Final 60
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Quiz 2 10 20
Assignment 1 5 5
Performance Task (Laboratory) 1 10 10
Final examination 1 10 10
Total Workload 135
Total Workload / 25 (Hours) 5.4
dersAKTSKredisi 5