| Course Name | Code | Semester | T+U Hours | Credit | ECTS |
|---|---|---|---|---|---|
| Total Quality Management | ISL 456 | 8 | 2 + 0 | 2 | 5 |
| Precondition Courses | |
| Recommended Optional Courses | |
| Course Language | Turkish |
| Course Level | Bachelor's Degree |
| Course Type | Optional |
| Course Coordinator | Prof.Dr. BAYRAM TOPAL |
| Course Lecturers | Prof.Dr. BAYRAM TOPAL, |
| Course Assistants | |
| Course Category | |
| Course Objective | The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements. |
| Course Content | In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments. |
| # | Course Learning Outcomes | Teaching Methods | Assessment Methods |
|---|---|---|---|
| 1 | Understanding the consept of Quality | Lecture, Question-Answer, Discussion, Drilland Practice, Brain Storming, Case Study, Problem Solving, | Testing, Oral Exam, Homework, |
| 2 | Understanding Total Quality Management | Lecture, Question-Answer, Discussion, Motivations to Show, Group Study, Case Study, | Testing, Oral Exam, Homework, |
| 3 | Understanding the Certificates of Quality System | Lecture, Question-Answer, Discussion, Role Playing, Brain Storming, Case Study, Problem Solving, | Testing, Oral Exam, Homework, |
| Week | Course Topics | Preliminary Preparation |
|---|---|---|
| 1 | Quality, Basic factors of Quality, Pioneers of Quality | |
| 2 | Japanese Management System | |
| 3 | Guiding Principle of Total Quality Management | |
| 4 | Quality Costs | |
| 5 | Quality Circles | |
| 6 | Problem Solving Technics | |
| 7 | Quality Education | |
| 8 | Establishment of Quality System | |
| 9 | Midterm Exam | |
| 10 | Information Technology in Quality Systems | |
| 11 | Standardisation and Quality | |
| 12 | ISO 9001 Quality Management System | |
| 13 | Customer Relationship Management (CRM) | |
| 14 | Other Certificates of System, ISO 14001, ISO 22000 |
| Resources | |
|---|---|
| Course Notes | |
| Course Resources | |
| Order | Program Outcomes | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Gains the required knowledge in production, marketing, management , accounting and finance. | X | |||||
| 2 | Can work in teams and share information with team members in tasks of production, marketing, management, accounting and finance. | X | |||||
| 3 | Identifies and analyzes problems also offers solutions in tasks of production, marketing, management, accounting and finance. | X | |||||
| 4 | Contributes to projects, takes responsibility and conduct researches in tasks of production, marketing, management, accounting and finance. | X | |||||
| 5 | Can define goals and objectives of organization in tasks of production, marketing, management, accounting and finance. | X | |||||
| 6 | Questions the acquired knowledge in tasks of production, marketing, management, accounting and finance. | X | |||||
| 7 | Believes to adapting new situations and meets the requirements of new tasks of production, marketing, management, accounting and finance. | X | |||||
| 8 | Can transfer knowledge and recommendations in tasks of production, marketing, management, accounting and finance via using necessery communication tools and a foreign language effectively . | X | |||||
| 9 | Open to occupational cooperation and sharing in tasks of production, marketing, management, accounting and finance. | X | |||||
| 10 | Can use necessary information systems in tasks of production, marketing, management, accounting and finance. | X | |||||
| 11 | Behaves in accordance with social and occupational ethic values in tasks of production, marketing, management, accounting and finance. | X | |||||
| 12 | Analyses and carries out relations with stake holders in tasks of production, marketing, management, accounting and finance. | X | |||||
| 13 | Follows the innovations and encourages team members in tasks of production, marketing, management, accounting and finance. | X | |||||
| 14 | Questions the position of the organization and offers suggestions in tasks of production, marketing, management, accounting and finance. | X | |||||
| 16 | X | ||||||
| Evaluation System | |
|---|---|
| Semester Studies | Contribution Rate |
| 1. Ödev | 100 |
| Total | 100 |
| 1. Yıl İçinin Başarıya | 40 |
| 1. Final | 60 |
| Total | 100 |
| ECTS - Workload Activity | Quantity | Time (Hours) | Total Workload (Hours) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 2 | 32 |
| Mid-terms | 1 | 10 | 10 |
| Quiz | 2 | 10 | 20 |
| Assignment | 1 | 5 | 5 |
| Performance Task (Laboratory) | 1 | 10 | 10 |
| Final examination | 1 | 10 | 10 |
| Total Workload | 135 | ||
| Total Workload / 25 (Hours) | 5.4 | ||
| dersAKTSKredisi | 5 | ||