Course Name | Code | Semester | T+U Hours | Credit | ECTS |
---|---|---|---|---|---|
Total Quality Management | ISL 456 | 8 | 2 + 0 | 2 | 5 |
Precondition Courses | |
Recommended Optional Courses | |
Course Language | Turkish |
Course Level | Bachelor's Degree |
Course Type | Optional |
Course Coordinator | Prof.Dr. BAYRAM TOPAL |
Course Lecturers | Prof.Dr. BAYRAM TOPAL, |
Course Assistants | |
Course Category | |
Course Objective | The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements. |
Course Content | In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments. |
# | Course Learning Outcomes | Teaching Methods | Assessment Methods |
---|---|---|---|
1 | Understanding the consept of Quality | Lecture, Question-Answer, Discussion, Drilland Practice, Brain Storming, Case Study, Problem Solving, | Testing, Oral Exam, Homework, |
2 | Understanding Total Quality Management | Lecture, Question-Answer, Discussion, Motivations to Show, Group Study, Case Study, | Testing, Oral Exam, Homework, |
3 | Understanding the Certificates of Quality System | Lecture, Question-Answer, Discussion, Role Playing, Brain Storming, Case Study, Problem Solving, | Testing, Oral Exam, Homework, |
Week | Course Topics | Preliminary Preparation |
---|---|---|
1 | Quality, Basic factors of Quality, Pioneers of Quality | |
2 | Japanese Management System | |
3 | Guiding Principle of Total Quality Management | |
4 | Quality Costs | |
5 | Quality Circles | |
6 | Problem Solving Technics | |
7 | Quality Education | |
8 | Establishment of Quality System | |
9 | Midterm Exam | |
10 | Information Technology in Quality Systems | |
11 | Standardisation and Quality | |
12 | ISO 9001 Quality Management System | |
13 | Customer Relationship Management (CRM) | |
14 | Other Certificates of System, ISO 14001, ISO 22000 |
Resources | |
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Course Notes | |
Course Resources |
Order | Program Outcomes | Level of Contribution | |||||
---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | |||
1 | Gains the required knowledge in production, marketing, management , accounting and finance. | X | |||||
2 | Can work in teams and share information with team members in tasks of production, marketing, management, accounting and finance. | X | |||||
3 | Identifies and analyzes problems also offers solutions in tasks of production, marketing, management, accounting and finance. | X | |||||
4 | Contributes to projects, takes responsibility and conduct researches in tasks of production, marketing, management, accounting and finance. | X | |||||
5 | Can define goals and objectives of organization in tasks of production, marketing, management, accounting and finance. | X | |||||
6 | Questions the acquired knowledge in tasks of production, marketing, management, accounting and finance. | X | |||||
7 | Believes to adapting new situations and meets the requirements of new tasks of production, marketing, management, accounting and finance. | X | |||||
8 | Can transfer knowledge and recommendations in tasks of production, marketing, management, accounting and finance via using necessery communication tools and a foreign language effectively . | X | |||||
9 | Open to occupational cooperation and sharing in tasks of production, marketing, management, accounting and finance. | X | |||||
10 | Can use necessary information systems in tasks of production, marketing, management, accounting and finance. | X | |||||
11 | Behaves in accordance with social and occupational ethic values in tasks of production, marketing, management, accounting and finance. | X | |||||
12 | Analyses and carries out relations with stake holders in tasks of production, marketing, management, accounting and finance. | X | |||||
13 | Follows the innovations and encourages team members in tasks of production, marketing, management, accounting and finance. | X | |||||
14 | Questions the position of the organization and offers suggestions in tasks of production, marketing, management, accounting and finance. | X | |||||
16 | X |
Evaluation System | |
---|---|
Semester Studies | Contribution Rate |
1. Ödev | 100 |
Total | 100 |
1. Yıl İçinin Başarıya | 40 |
1. Final | 60 |
Total | 100 |
ECTS - Workload Activity | Quantity | Time (Hours) | Total Workload (Hours) |
---|---|---|---|
Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
Hours for off-the-classroom study (Pre-study, practice) | 16 | 2 | 32 |
Mid-terms | 1 | 10 | 10 |
Quiz | 2 | 10 | 20 |
Assignment | 1 | 5 | 5 |
Performance Task (Laboratory) | 1 | 10 | 10 |
Final examination | 1 | 10 | 10 |
Total Workload | 135 | ||
Total Workload / 25 (Hours) | 5.4 | ||
dersAKTSKredisi | 5 |