Course Name Code Semester T+U Hours Credit ECTS
Consumers Law ISL 382 6 2 + 0 2 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level Bachelor's Degree
Course Type Optional
Course Coordinator
Course Lecturers
Course Assistants
Course Category
Course Objective To explain to the students the provisions and the rules of “Turkish Consumer Protection Code numbered 4077 ” according to EU legislation , by that to çreate a consumer environment consciously,at the same time to provide the consuming of the students as a perfect and conscious consumer and to use the related procedure about the consumer complaints.
Course Content The subjects will be based related to consumer health and security , economical benefits , damage and losses , to protect from environmental dangers , consumer attempts , consumer organizations , consumer education and clarification.
# Course Learning Outcomes Teaching Methods Assessment Methods
1 To examine and interrogate the working forms and the subjects by the critical ways. , , , , ,
2 To be conscious about the consumer problems and the opinions which born at present day. , , , , ,
3 To put a true identification to the actions with the knowledge of subjects and procedure related to consumer law. , , , , ,
4 To learn the rights and to obstruct the deception about conscious consuming. , , , ,
Week Course Topics Preliminary Preparation
1 Consumer Protection concept , historical growing in USA , Europe and EU , the goal and the scope of consumer protection and the clarification.
2 The concept of the defected good and service , definition , elements, consumer requests from defected goods and services, prescription periods.
3 General transaction terms in law , unfair terms in transactions.
4 Sales in installment , Sales with campaigne , definition and elements.
5 Door sales , definition and elements.
6 Periodic vacation , Package tour and interval agreements , definition , elements and agreement contents.
7 Consumer credits
8 Card of credits
9 Semi-final
10 Periodic publications , Subscriber agreements
11 Warranties, after sale services
12 Commercial advertisements and announcements
13 Consumer establishments , Consumer Problems Arbitration Board , consumer courts
14 Judicial Procedure of consumer law
Resources
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1 Gains the required knowledge in production, marketing, management , accounting and finance.
2 Can work in teams and share information with team members in tasks of production, marketing, management, accounting and finance.
3 Identifies and analyzes problems also offers solutions in tasks of production, marketing, management, accounting and finance.
4 Contributes to projects, takes responsibility and conduct researches in tasks of production, marketing, management, accounting and finance.
5 Can define goals and objectives of organization in tasks of production, marketing, management, accounting and finance.
6 Questions the acquired knowledge in tasks of production, marketing, management, accounting and finance.
7 Believes to adapting new situations and meets the requirements of new tasks of production, marketing, management, accounting and finance.
8 Can transfer knowledge and recommendations in tasks of production, marketing, management, accounting and finance via using necessery communication tools and a foreign language effectively . X
9 Open to occupational cooperation and sharing in tasks of production, marketing, management, accounting and finance. X
10 Can use necessary information systems in tasks of production, marketing, management, accounting and finance.
11 Behaves in accordance with social and occupational ethic values in tasks of production, marketing, management, accounting and finance.
12 Analyses and carries out relations with stake holders in tasks of production, marketing, management, accounting and finance. X
13 Follows the innovations and encourages team members in tasks of production, marketing, management, accounting and finance. X
14 Questions the position of the organization and offers suggestions in tasks of production, marketing, management, accounting and finance.
15 Is conscious about universality of right, social justice, quality, saving cultural and environmental values, occupational health and safety in tasks of production, marketing, management, accounting and finance.
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 60
1. Kısa Sınav 10
1. Ödev 15
2. Ödev 15
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Quiz 1 5 5
Assignment 2 10 20
Final examination 1 15 15
Total Workload 130
Total Workload / 25 (Hours) 5.2
dersAKTSKredisi 5