Course Name Code Semester T+U Hours Credit ECTS
Performance Management In Health Organizations TSY 521 0 3 + 0 3 7
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level yuksek_lisans
Course Type Optional
Course Coordinator Doç.Dr. HARUN KIRILMAZ
Course Lecturers Doç.Dr. HARUN KIRILMAZ,
Course Assistants
Course Category
Course Objective The objective of Performance Management in Health Organizations course is the examination of performance concept and performance management process in health care. Additionally, performance management model implementations in Turkey and some developed countries shall be focalized in context of the course.
Course Content During this course, necessary information shall be provided on performance management process and performance management methods by emphasizing performance notion.
# Course Learning Outcomes Teaching Methods Assessment Methods
1 To apprehend basic conceptions and basic functions pursuant to performance and performance management at specialist level. Lecture, Question-Answer, Discussion, Testing, Homework,
2 To have knowledge about performance management and become skilful at monitoring daily information developments. Lecture, Question-Answer, Discussion, Testing, Homework,
3 To have strategic point of view on performance management process. Lecture, Question-Answer, Discussion, Testing, Homework,
4 To have knowledge of arguments related to performance management. Lecture, Question-Answer, Discussion, Testing, Homework,
5 To have knowledge of opposing arguments related to performance management. Lecture, Question-Answer, Discussion, Testing, Homework,
6 To be able to monitor and comment by analysis of the changes and developments occurred in performance management understanding in Turkey and world. Question-Answer, Discussion, Lecture, Testing, Homework,
7 To have knowledge of performance management in public sector. Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Testing, Homework,
8 To gain knowledge about measurement of performance in health organizations and be able to analyse the sector by utilizing performance measurement and evaluation techniques. Question-Answer, Discussion, Drilland Practice, Case Study, Lecture, Testing, Homework,
9 To gain knowledge and learn about performance-based pay systems in health organizations and have strategic point of view. Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Testing, Homework,
10 To gain knowledge about and learn performance management models in health care and to have strategic point of view. Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Testing, Homework,
11 To gain knowledge about performance management model of Ministry of Health and be able to monitor process of performance measurement and evaluation. Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Testing, Homework,
12 To gain knowledge and comment by analysis on the effects of performance management implementations in health organizations. Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Testing, Homework,
13 To be able to analyse and comment about the performance management implementations in health organizations. Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Testing, Homework,
14 To have knowledge of citizen satisfaction in health care and be able to monitor process of satisfaction measurement and evaluation. Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Testing, Homework,
Week Course Topics Preliminary Preparation
1 Definition of performance, performance-related concepts Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
2 Performance management Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
3 Performance management process Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
4 Arguments on performance management Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
5 Opposite arguments on performance management Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
6 Alteration on performance management understanding Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
7 Performance management in public sector Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
8 Performance measurement in health organizations Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
9 Performance-based pay systems in health organizations Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
10 Performance management models in health care Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
11 Performance management models of Ministry of Health Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
12 Effects of performance management on health care Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
13 Performance management implementations in health organizations Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
14 Citizen satisfaction in health care Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği
Resources
Course Notes Ateş, Hamza, Harun Kırılmaz ve Sabahattin Aydın (2007), Sağlık Sektöründe Performans Yönetimi: Türkiye Örneği, Asil Yayınları, Ankara.<br>Uyargil, Cavide (2008), İşletmelerde Performans Yönetimi Sistemi, Arıkan Yayınları, İstanbul.<br>Barutçugil, İsmet (2002), Performans Yönetimi, Kariyer Yayınları, İstanbul.<br>Çevik, Hasan Hüseyin vd. (2008), Kamu Kurumlarında Performans Yönetimi, Seçkin Yayıncılık, Ankara.
Course Resources Karahan, Atila ve Ersan Özgür (2011), Hastanelerde Performans Yönetimi ve Veri Zarflama Analizi, Nobel Yayınları, Ankara.
Kırılmaz, Harun (2010), II. Uluslararası Sağlıkta Performans ve Kalite Kongresi Bildiriler Kitabı, 3 Cilt, Sağlık Bakanlığı Yayınları, Ankara.
Luecke, Richard (2010), Performans Yönetimi, Türkiye İş Bankası Kültür Yayınları, İstanbul.
Kırılmaz, Harun (2009), Uluslararası Sağlıkta Performans ve Kalite Kongresi Bildiriler Kitabı, 3 Cilt, Sağlık Bakanlığı Yayınları, Ankara.
Özcan, Yaşar A. (2008), Health Care Benchmarking and Performance Evaluation, Springer Science + Business Media, New York.
Ildır, Ali (2008), Sağlık İşletmelerinde Maliyet Analizi ve Performans Yönetimi, Seçkin Yayıncılık, Ankara.
Talbot, Colin (2007), ?Performance Management?, Editörler: Ferlie, Ewan, Laurence E. Lynn ve Christopher Pollit, The Oxford Handbook of Public Management, Oxford University Press, New York, s. 491-517.
Balcı, Asım ve Harun Kırılmaz (2005), ?Performansa Dayalı Ücretlendirme Sistemleri ve Kamu Sektöründe Uygulanabilirliği: Sağlık Bakanlığı?nda Döner Sermaye Gelirlerinden Performansa Dayalı Ek Ödeme Sistemi?, Editörler: Nohutçu, Ahmet ve Asım Balcı, Bilgi Çağında Türk Kamu Yönetiminin Yeniden Yapılandırılması-I, Beta Yayınları, İstanbul, sayfa 169-201.
Walker, Richard M., Fariborz Damanpour ve Carlos A. Devece (2010), ?Management Innovation and Organizational Performance: The Mediating Effect of Performance Management?, Journal of Public Administration Research and Theory, Vol. 21, No. 2, s. 367-386.
Coşkun, Ali (2006), Stratejik Performans Yönetimi ve Performans Karnesi, Literatür Yayınları, İstanbul.
Yang, Kaifeng ve Marc Holzer (2006), ?The Performance ? Trust Link: Implications for Performance Measurement?, Public Administration Review, Vol. 66, No. 1, s. 114-126.
WHO (World Health Organization) (2000), The World Health Report, Health Systems: Improving Performance, World Health Organization Publishing, Geneva.
Order Program Outcomes Level of Contribution
1 2 3 4 5
1 has the information in manufacturing, marketing, management and accounting-finance functions at the level of expertise of health care institutions and health care system. X
2 is aware of the interdisciplinary interaction related of field of expertise X
3 makes teamwork and shares knowledge with his/her team in the field of expertise X
4 defines problems, analyzes and provides solutions to problems X
5 conducts independent research, contribute to projects and take responsibility in the field of expertise X
6 sets organization visions, missions, goals and targets in the field of study. X
7 questionizes the knowledge he/she has in the field of expertise X
8 related to area of expertise that have served as areas where the accumulation and transfer data using the tool to communicate with all kinds of suggestions, if necessary it can use at least one foreign language. X
9 open to professional sharing and cooperation in the field of his/her expertise. X
10 is able to entry data and conduct data analysis in the field of his/her expertise X
11 acts in accordance with business values and social ethics in the field of his/ her expertise. X
12 analyzes the relationships with stakeholders and national governments in the field of his/ her expertise. X
13 makes recommendations that will contribute to field of his/her expertise. X
14 is conscious about the universality of social rights, social justice, quality, environmental and cultural values protection, occupational health and safety besides the field of his/her expertise. X
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 50
1. Ödev 25
1. Performans Görevi (Seminer) 25
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 20 20
Assignment 1 20 20
Performance Task (Seminar) 1 20 20
Final examination 1 20 20
Total Workload 176
Total Workload / 25 (Hours) 7.04
dersAKTSKredisi 7