| Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
|---|---|---|---|---|---|
| Process and Qualıty Management In Healthcare Organ | TSY 505 | 0 | 3 + 0 | 3 | 7 |
| Ön Koşul Dersleri | |
| Önerilen Seçmeli Dersler | |
| Dersin Dili | Türkçe |
| Dersin Seviyesi | YUKSEK_LISANS |
| Dersin Türü | Seçmeli |
| Dersin Koordinatörü | Prof.Dr. SELMA ALTINDİŞ |
| Dersi Verenler | Prof.Dr. SELMA ALTINDİŞ, |
| Dersin Yardımcıları | ÇİĞDEM UGAN |
| Dersin Kategorisi | Alanına Uygun Temel Öğretim |
| Dersin Amacı | The objective of this course is to teach the concepts of quality and process management and let students do some in class and out of class activities. |
| Dersin İçeriği | Total quality management, Process analysis and redesign, six sigma, facilitators of process management and tqm |
| # | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
|---|---|---|---|
| 1 | Explains the importance of management by process. | Lecture, Question-Answer, Discussion, Case Study, | Testing, Homework, |
| 2 | Describes the elements consisting of a processes | Case Study, Discussion, Question-Answer, Lecture, | Homework, Testing, |
| 3 | Collects and analyze information about the process | Discussion, Question-Answer, Lecture, | Homework, Testing, |
| 4 | Reengineers a process | Discussion, Question-Answer, Lecture, | Homework, Testing, |
| 5 | describes the relationship between quality management and process management | Case Study, Discussion, Question-Answer, Lecture, | Homework, Testing, |
| 6 | Classifies organizational factors effective in process quality management | Discussion, Question-Answer, Lecture, | Homework, Testing, |
| Hafta | Ders Konuları | Ön Hazırlık |
|---|---|---|
| 1 | the concepts of process and processs management, the importance of process management | |
| 2 | The concept of quality, the dimensions of quality, elements of total quality management, Demings 14 points | |
| 3 | Relationship between process management and firm strategy, process architecture | |
| 4 | Critical success factors in process management, systematic approach to process management | |
| 5 | Six Sigma | |
| 6 | Process management framework, project start-up phase, organizational strategy phase, process architecture phase | |
| 7 | Performance measurement | |
| 8 | Process understanding | |
| 9 | Midterm exam | |
| 10 | Process understanding | |
| 11 | Benchmarking, reengineering | |
| 12 | ISO 9000 and EFQM | |
| 13 | Change management, project management and leadership | |
| 14 | In-class presentations |
| Kaynaklar | |
|---|---|
| Ders Notu | |
| Ders Kaynakları | Aras, Arzu Akçal, Sürdürülebilir Süreç Yönetimi, (2005), Kalder Yayınları. |
| Sıra | Program Çıktıları | Katkı Düzeyi | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Understanding budgeting, financial reporting and control concepts, theories, laws, tools and practices | ||||||
| 2 | Developing national and international health strategies and following changes | X | |||||
| 3 | To gain the ability to use statistical information to solve economic problems. | X | |||||
| 4 | Performing complex team tasks | X | |||||
| 5 | Ability to use quantitative and qualitative research methods | X | |||||
| 6 | Using quantitative and qualitative research methods in solving problems | X | |||||
| 7 | Evaluation: Understanding the basic ideas of stakeholders and making successful suggestions for improvement strategies | X | |||||
| 8 | Data Analysis and Presentation: To be able to interpret existing data and to use the information obtained in organizational development and change in order to manage organizations successfully. | X | |||||
| 9 | Contributing to the production of values that support the competitive power and sustainability of health institutions | X | |||||
| 10 | Collaborating with patients and healthcare professionals to develop strategies that will positively affect patient treatment and care | X | |||||
| Değerlendirme Sistemi | |
|---|---|
| Yarıyıl Çalışmaları | Katkı Oranı |
| 1. Ara Sınav | 50 |
| 1. Ödev | 50 |
| Toplam | 100 |
| 1. Yıl İçinin Başarıya | 50 |
| 1. Final | 50 |
| Toplam | 100 |
| AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 4 | 64 |
| Mid-terms | 1 | 10 | 10 |
| Assignment | 1 | 25 | 25 |
| Final examination | 1 | 16 | 16 |
| Toplam İş Yükü | 163 | ||
| Toplam İş Yükü / 25 (Saat) | 6,52 | ||
| Dersin AKTS Kredisi | 7 | ||