Course Name Code Semester T+U Hours Credit ECTS
Process and Quality Management In Healthcare Organ TSY 505 0 3 + 0 3 7
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level yuksek_lisans
Course Type Optional
Course Coordinator Prof.Dr. SELMA ALTINDİŞ
Course Lecturers Prof.Dr. SELMA ALTINDİŞ,
Course Assistants


Course Category Available Basic Education in the Field
Course Objective

The objective of this course is to teach the concepts of quality and process management and let students do some in class and out of class activities.

Course Content

Total quality management, Process analysis and redesign, six sigma, facilitators of process management and tqm

# Course Learning Outcomes Teaching Methods Assessment Methods
1 Explains the importance of management by process. Lecture, Question-Answer, Discussion, Case Study, Testing, Homework,
2 Describes the elements consisting of a processes Case Study, Discussion, Question-Answer, Lecture, Homework, Testing,
3 Collects and analyze information about the process Discussion, Question-Answer, Lecture, Homework, Testing,
4 Reengineers a process Discussion, Question-Answer, Lecture, Homework, Testing,
5 describes the relationship between quality management and process management Case Study, Discussion, Question-Answer, Lecture, Homework, Testing,
6 Classifies organizational factors effective in process quality management Discussion, Question-Answer, Lecture, Homework, Testing,
Week Course Topics Preliminary Preparation
1 the concepts of process and processs management, the importance of process management
2 The concept of quality, the dimensions of quality, elements of total quality management, Demings 14 points
3 Relationship between process management and firm strategy, process architecture
4 Critical success factors in process management, systematic approach to process management
5 Six Sigma
6 Process management framework, project start-up phase, organizational strategy phase, process architecture phase
7 Performance measurement
8 Process understanding
9 Midterm exam
10 Process understanding
11 Benchmarking, reengineering
12 ISO 9000 and EFQM
13 Change management, project management and leadership
14 In-class presentations
Course Notes
Course Resources

Aras, Arzu Akçal, Sürdürülebilir Süreç Yönetimi, (2005), Kalder Yayınları.

Taptık Y. & Keleş Ö. (1998). Kalite Savaş Araçları. Kalder Yayınları.
Hammer H. & Champy J. (1997). Değişim Mühendisliği. Sabah Kitapçılık.

Order Program Outcomes Level of Contribution
1 2 3 4 5
1 has the information in manufacturing, marketing, management and accounting-finance functions at the level of expertise of health care institutions and health care system.
2 is aware of the interdisciplinary interaction related of field of expertise X
3 makes teamwork and shares knowledge with his/her team in the field of expertise X
4 defines problems, analyzes and provides solutions to problems X
5 conducts independent research, contribute to projects and take responsibility in the field of expertise X
6 sets organization visions, missions, goals and targets in the field of study. X
7 questionizes the knowledge he/she has in the field of expertise X
8 related to area of expertise that have served as areas where the accumulation and transfer data using the tool to communicate with all kinds of suggestions, if necessary it can use at least one foreign language. X
9 open to professional sharing and cooperation in the field of his/her expertise. X
10 is able to entry data and conduct data analysis in the field of his/her expertise X
11 acts in accordance with business values and social ethics in the field of his/ her expertise. X
12 analyzes the relationships with stakeholders and national governments in the field of his/ her expertise. X
13 makes recommendations that will contribute to field of his/her expertise. X
14 is conscious about the universality of social rights, social justice, quality, environmental and cultural values protection, occupational health and safety besides the field of his/her expertise. X
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 50
1. Ödev 50
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 4 64
Mid-terms 1 10 10
Assignment 1 25 25
Final examination 1 16 16
Total Workload 163
Total Workload / 25 (Hours) 6.52
dersAKTSKredisi 7