Course Name Code Semester T+U Hours Credit ECTS
New Service Design SAU 561 0 2 + 0 2 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level Bachelor's Degree
Course Type Optional
Course Coordinator Prof.Dr. SİMA NART
Course Lecturers
Course Assistants Res. Asst. Emre YILDIRIM
Course Category
Course Objective Designing new services is of increasing importance for companies in order to define successful business strategies and to develop and implement innovative business models. The objective of this class is to introduce a comprehensive set of methods and tools which guide through the design of new services. The chosen perspective of a business manager will be accompanied by an in-depth analysis of academic and research challenges as well.
Course Content We will have a focus on management questions and will apply a framework which organizes the different tasks to design a new service concept within the context of a new business model. There will be a specific focus and a stepwise methodology for a systematic design of innovative services. We will learn why and when to apply the different methods and how to manage the overall design process.
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Management and control of all Service Design activities Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Self Study,
2 Management and application of Service Design concepts, inputs, outputs and activities Lecture, Discussion, Drilland Practice, Brain Storming,
3 Knowledge of Service Design principles and management of Service Design processes Lecture, Discussion, Self Study,
4 Control and coordination of Service Design technology related activities Lecture, Self Study,
Week Course Topics Preliminary Preparation
Course Notes
Course Resources
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 60
1. Kısa Sınav 10
1. Ödev 10
1. Proje / Tasarım 20
Total 100
1. Yıl İçinin Başarıya 40
1. Final 60
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 2 32
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Quiz 1 10 10
Assignment 1 16 16
Final examination 1 16 16
Total Workload 116
Total Workload / 25 (Hours) 4.64
dersAKTSKredisi 5