Course Name Code Semester T+U Hours Credit ECTS
Process Management ENM 431 7 3 + 0 3 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level Bachelor's Degree
Course Type Optional
Course Coordinator Doç.Dr. ESRA TEKEZ
Course Lecturers
Course Assistants
Course Category
Course Objective Providing students with the basics of management of work processes that simplifies and expedites workflow across an organization and on the global stage in order to enable competition advantage of companies.
Course Content Definition and characteristics of processes, components of process, Evaluation of processes, Process Performance measurement, process documentation, process improvement
# Course Learning Outcomes Teaching Methods Assessment Methods
1 Student can describe processes’ position within the organization architecture Lecture, Question-Answer, Testing,
2 Student can explain what activities is a process Lecture, Question-Answer, Case Study, Testing, Homework,
3 Student can built activities in companies as process Lecture, Question-Answer, Testing, Homework,
4 Student can determine key processes of company Lecture, Question-Answer, Testing, Homework,
5 Student can determine process’ components Lecture, Question-Answer, Testing, Homework,
6 Student can prepare process indicators Lecture, Question-Answer, Testing, Homework,
7 Student can realize documentation of processes Lecture, Question-Answer, Testing,
8 Student can explain techniques/ models of process management
9 Student can associate processes
10 Student can explain methods of process improvement
11 Student can evaluate current situation of processes
Week Course Topics Preliminary Preparation
1 Introduction to process management
2 Developments in management area
3 Organization structures and characteristics
4 Definition and characteristics of processes
5 Process-Oriented Problems and Digital Transformation in Processes
6 Process hierarchies
7 Processes in service systems
8 Evaluation of processes
9 Components of processes
10 Performance measurement of processes
11 Balanced Score Card in monitoring performance
12 Documentation of processes and transfer to electronic environment
13 Process Evaluation and Development
14 Examination of a sample process management software
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
1 Engineering graduates with sufficient knowledge background on science and engineering subjects of their related area, and who are skillful in implementing theoretical and practical knowledge for modelling and solving engineering problems. X
2 Engineering graduates with skills in identifying, describing, formulating and solving complex engineering problems, and thus,deciding and implementing appropriate methods for analyzing and modelling. X
3 Engineering graduates with skills in designing a complex system, process, device or product under realistic constraints and conditions to meet specific requirements; for this purpose, skills in implementing modern design methods. X
4 Engineering graduates with skills in developing, selecting and implementing modern techniques and tools required for engineering applications as well as with skills in using information technologies effectively. X
5 Engineering graduates with skills in designing and conducting experiments, collecting data, analyzing and interpreting the results in order to evaluate engineering problems. X
6 Engineering graduates who are able to work within a one discipline or multi-discipline team,as well as who are able to work individually X
7 Engineering graduates who are able to effectively communicate orally and officially in Turkish Language as well as who knows at least one foreign language
8 Engineering graduates with motivation to life-long learning and having known significance of continuous education beyond undergraduate studies for science and technology X
9 Engineering graduates with well-structured responsibilities in profession and ethics X
10 Engineering graduates having knowledge about practices in professional life such as project management, risk management and change management, and who are aware of innovation and sustainable development. X
11 Engineering graduates having knowledge about universal and social effects of engineering applications on health, environment and safety, as well as having awareness for juridical consequences of engineering solutions. X
Evaluation System
Semester Studies Contribution Rate
1. Ara Sınav 50
1. Kısa Sınav 5
1. Ödev 15
1. Performans Görevi (Seminer) 30
Total 100
1. Yıl İçinin Başarıya 50
1. Final 50
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 10 10
Quiz 1 5 5
Assignment 1 10 10
Performance Task (Seminar) 1 10 10
Final examination 1 15 15
Total Workload 130
Total Workload / 25 (Hours) 5.2
dersAKTSKredisi 5