| Course Name | Code | Semester | T+U Hours | Credit | ECTS |
|---|---|---|---|---|---|
| Business Process Management | KAL 532 | 0 | 3 + 0 | 3 | 6 |
| Precondition Courses | |
| Recommended Optional Courses | |
| Course Language | Turkish |
| Course Level | yuksek_lisans |
| Course Type | Optional |
| Course Coordinator | Doç.Dr. ESRA TEKEZ |
| Course Lecturers | |
| Course Assistants | |
| Course Category | |
| Course Objective | Learning management of work processes that simplifies and expedites workflow across an organization and on the global stage in order to enable competition advantage of companies. |
| Course Content | Definition and characteristics of processes, components of process, Evaluation of processes, Process Performance measurement, process documentation, process improvement, balanced score card, problem solving techniques, quality circles,Key/Critical processes |
| # | Course Learning Outcomes | Teaching Methods | Assessment Methods |
|---|---|---|---|
| 1 | Learning where process are within the organization architecture | Lecture, Question-Answer, Case Study, | Testing, |
| 2 | What are the process’ characteristics | Lecture, Question-Answer, | Testing, |
| 3 | To describe activities in companies as process | Lecture, Question-Answer, Case Study, | Testing, Homework, |
| 4 | Evaluation of processes | Lecture, Question-Answer, Case Study, | Testing, |
| 5 | Learning how performance measurement of processes does | Lecture, Question-Answer, Case Study, | Testing, Homework, |
| 6 | Learning documentation of processes | Lecture, Question-Answer, Case Study, | Testing, Homework, |
| 7 | Learning the methods of process improvement | Lecture, Question-Answer, | Testing, |
| 8 | Generating balanced score card of the company | Lecture, | Testing, |
| 9 | Using problem solving techniques | Lecture, Question-Answer, Case Study, | Testing, Homework, |
| 10 | Determining critical process of company | Lecture, Question-Answer, | Testing, |
| 11 | Lecture, Question-Answer, Case Study, | Testing, Homework, |
| Week | Course Topics | Preliminary Preparation |
|---|---|---|
| 1 | Introduction to process management | |
| 2 | Organization structures and processes | |
| 3 | The processes within ISO 9001 and EFQM | |
| 4 | Process-oriented problems | |
| 5 | Classification of Processes / Process Hierarchy | |
| 6 | Components of process | |
| 7 | Performance measurement of processes-1 | |
| 8 | Performance measurement of processes-2 | |
| 9 | Balanced Score Card-1 | |
| 10 | Balanced Score Card-2 | |
| 11 | Documentation of processes | |
| 12 | Process Improvement-1 | |
| 13 | Process Improvement-2 | |
| 14 | Problem solving techniques |
| Resources | |
|---|---|
| Course Notes | |
| Course Resources | |
| Order | Program Outcomes | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | X | ||||||
| 2 | X | ||||||
| 3 | X | ||||||
| 4 | X | ||||||
| 5 | X | ||||||
| 6 | X | ||||||
| 7 | |||||||
| 8 | |||||||
| 9 | X | ||||||
| 10 | X | ||||||
| Evaluation System | |
|---|---|
| Semester Studies | Contribution Rate |
| 1. Ara Sınav | 25 |
| 1. Ödev | 37 |
| 2. Ödev | 38 |
| Total | 100 |
| 1. Yıl İçinin Başarıya | 40 |
| 1. Final | 60 |
| Total | 100 |
| ECTS - Workload Activity | Quantity | Time (Hours) | Total Workload (Hours) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 3 | 48 |
| Mid-terms | 1 | 10 | 10 |
| Assignment | 2 | 20 | 40 |
| Final examination | 1 | 15 | 15 |
| Total Workload | 161 | ||
| Total Workload / 25 (Hours) | 6.44 | ||
| dersAKTSKredisi | 6 | ||