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Ders Tanımı

Ders Kodu Yarıyıl T+U Saat Kredi AKTS
SERVICE SYSTEMS MANAGEMENT ENM 420 8 3 + 0 3 5
Ön Koşul Dersleri
Önerilen Seçmeli Dersler
Dersin Dili Türkçe
Dersin Seviyesi Lisans
Dersin Türü SECMELI
Dersin Koordinatörü Prof.Dr. EMİN GÜNDOĞAR
Dersi Verenler
Dersin Yardımcıları
Dersin Kategorisi
Dersin Amacı
Students have the opportunity to work in the service sector, learns processes, problems and solution approaches for service systems
Dersin İçeriği
Introduction and Basics concepts, Design and Innovation, Planning, Scheduling and Control, Location and Layout, Financial management, Cost Control, Revenue management and Pricing, Productivity and Quality, Knowledge management, Human Resources management.
Dersin Öğrenme Çıktıları Öğretim Yöntemleri Ölçme Yöntemleri
1 - Recognition of the characteristics of service systems 1 - 3 - 12 - C -
2 - Gains the ability to design and innovation in different service systems 1 - 3 - 12 - D -
3 - Understans planning, scheduling techniques in the service sector 1 - 4 - 6 - 8 - A - D -
4 - Understands methods of site selection and placement of service systems 4 - 5 - 12 - A - D -
5 - Learns Cost Management and Control of service systems 3 - 7 - 9 - 13 - A - D - F -
6 - Learns about Revenue Management and Pricing in Service sector 5 - 8 - 11 - 16 - A - D -
7 - Performance management techniques learned in service systems 2 - 4 - 7 - 12 - A - D - F -
8 - Understands what is the differences, Quality , Information, Human Resources and Marketing Management in the service systems 4 - 9 - 12 - 16 - A - D -
Öğretim Yöntemleri: 1:Lecture 3:Discussion 12:Case Study 4:Drilland Practice 6:Motivations to Show 8:Group Study 2:Question-Answer 7:Role Playing 9:Simulation 13:Lab / Workshop 5:Demonstration 16:Project Based Learning 11:Six Hat Methods
Ölçme Yöntemleri: C:Homework D:Project / Design A:Testing F:Performance Task

Ders Akışı

Hafta Konular ÖnHazırlık
1 Introduction and Basic Concepts
2 characteristics of service systems
3 Service Systems Design and Innovation
4 Service Systems Planning
5 Service Scheduling and Control systems
6 The choice of location and placement in service systems
7 Service Financial Management systems
8 Cost Management and Control in service systems
9 Revenue Management and Pricing in service systems
10 Performance management in service systems
11 Service Productivity and Quality Management systems
12 Knowledge Management in service systems
13 Human Resources Management Service systems
14 Employment security and environment in service systems

Kaynaklar

Ders Notu
Ders Kaynakları

Döküman Paylaşımı


Dersin Program Çıktılarına Katkısı

No Program Öğrenme Çıktıları KatkıDüzeyi
1 2 3 4 5
1 Engineering graduates with sufficient knowledge background on science and engineering subjects of their related area, and who are skillful in implementing theoretical and practical knowledge for modelling and solving engineering problems. X
2 Engineering graduates with skills in identifying, describing, formulating and solving complex engineering problems, and thus,deciding and implementing appropriate methods for analyzing and modelling. X
3 Engineering graduates with skills in designing a complex system, process, device or product under realistic constraints and conditions to meet specific requirements; for this purpose, skills in implementing modern design methods. X
4 Engineering graduates with skills in developing, selecting and implementing modern techniques and tools required for engineering applications as well as with skills in using information technologies effectively. X
5 Engineering graduates with skills in designing and conducting experiments, collecting data, analyzing and interpreting the results in order to evaluate engineering problems. X
6 Engineering graduates who are able to work within a one discipline or multi-discipline team,as well as who are able to work individually X
7 Engineering graduates with motivation to life-long learning and having known significance of continuous education beyond undergraduate studies for science and technology X
8 Engineering graduates with well-structured responsibilities in profession and ethics X
9 Engineering graduates having knowledge about practices in professional life such as project management, risk management and change management, and who are aware of innovation and sustainable development. X
10 Engineering graduates having knowledge about universal and social effects of engineering applications on health, environment and safety, as well as having awareness for juridical consequences of engineering solutions. X
11 Engineering graduates who are able to effectively communicate orally and officially in Turkish Language as well as who knows at least one foreign language

Değerlendirme Sistemi

YARIYIL İÇİ ÇALIŞMALARI SIRA KATKI YÜZDESİ
AraSinav 1 65
KisaSinav 1 5
Odev 1 25
KisaSinav 2 5
Toplam 100
Yıliçinin Başarıya Oranı 50
Finalin Başarıya Oranı 50
Toplam 100

AKTS - İş Yükü

Etkinlik Sayısı Süresi(Saat) Toplam İş yükü(Saat)
Course Duration (Including the exam week: 16x Total course hours) 16 2 32
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 10 10
Quiz 2 6 12
Performance Task (Laboratory) 1 10 10
Final examination 1 16 16
Toplam İş Yükü 128
Toplam İş Yükü /25(s) 5.12
Dersin AKTS Kredisi 5.12
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