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Ders Tanımı

Ders Kodu Yarıyıl T+U Saat Kredi AKTS
TOTAL QUALITY MANAGEMENT IKY 508 0 3 + 0 3 6
Ön Koşul Dersleri
Önerilen Seçmeli Dersler
Dersin Dili Türkçe
Dersin Seviyesi Yüksek Lisans
Dersin Türü SECMELI
Dersin Koordinatörü Prof.Dr. YILMAZ ÖZKAN
Dersi Verenler
Dersin Yardımcıları Res.Asst. Abdülkadir Altınsoy
Dersin Amacı
To be able to teach to students, for the purpose of Total Quality Management is to equip the organization with consumer expectations can provide an optimum level.
Dersin İçeriği
In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments.
Dersin Öğrenme Çıktıları Öğretim Yöntemleri Ölçme Yöntemleri
1 - Understanding the concepts of Quality with a view of management systems 1 - 2 - 5 - 8 - 12 - 14 - A - C -
2 - Learning Japanese management style and Total Quality Management and its basic principles of. 1 - 2 - 5 - 8 - 12 - 14 - A - C -
3 - Learning what Quality System Certificates are. 1 - 2 - 5 - 8 - 12 - 14 - A - C -
4 - Obtaining information about problem-solving techniques in the contexts of quality circles 1 - 2 - 5 - 8 - 12 - 14 - A - C -
5 - Catching on quality education; seeing the practical value with quality system establishment 1 - 2 - 5 - 8 - 12 - 14 - A - C -
6 - Learning to upgrade the quality and standardization with information technology in the Quality Systems 1 - 2 - 5 - 8 - 12 - 14 - A - C -
7 - Being informed about Customer relationship management (CRM). 1 - 2 - 5 - 8 - 12 - 14 - A - C -
Öğretim Yöntemleri: 1:Lecture 2:Question-Answer 5:Demonstration 8:Group Study 12:Case Study 14:Self Study
Ölçme Yöntemleri: A:Testing C:Homework

Ders Akışı

Hafta Konular ÖnHazırlık
1 Quality, Basic factors of Quality, Pioneers of Quality
2 Japanese Management System
3 Guiding Principle of Total Quality Management
4 Quality Costs
5 Quality Circles
6 Problem Solving Techniques
7 Quality Education
8 Establishment of Quality System
9 Midterm exam
10 Information Technology in Quality Systems
11 Standardisation and Quality
12 ISO 9001 Quality Management System
13 Customer Relationship Management (CRM)
14 Other Certificates of System, ISO 14001, ISO 22000

Kaynaklar

Ders Notu
Ders Kaynakları

Döküman Paylaşımı


Dersin Program Çıktılarına Katkısı

No Program Öğrenme Çıktıları KatkıDüzeyi
1 2 3 4 5
1 Upon completion of the programme, a student will be able to: Develop a greater understanding of the range of theoretical perspectives relevant to Employment and Labour relations
2 Be familiar with research literature of discipline and ability to develop policy options both at national and international levels
3 Demonstrate skill in designing and conducting research X
4 Demonstrate oral and written communication skills in a foreign language
5 Possess technical skills in the use of databases and softwares relevant to the discipline
6 Critically reflect on scientific, professional and ethical and moral implications of Employment and Labour Relations as a social scientific activity X
7 Have the ability to conduct, analyse and interpret quantitative research X
8 Demonstrate advanced knowledge of Employment and Labour Relations and contribute to social welfare X
9
10 Upon completion of the programme, a student will be able to: Develop a greater understanding of the range of theoretical perspectives relevant to Employment and Labour relations
11 Be familiar with research literature of discipline and ability to develop policy options both at national and international levels
12 Demonstrate skill in designing and conducting research X
13 Demonstrate oral and written communication skills in a foreign language
14 Possess technical skills in the use of databases and softwares relevant to the discipline
15 Critically reflect on scientific, professional and ethical and moral implications of Employment and Labour Relations as a social scientific activity X
16 Have the ability to conduct, analyse and interpret quantitative research X
17 Demonstrate advanced knowledge of Employment and Labour Relations and contribute to social welfare X

Değerlendirme Sistemi

YARIYIL İÇİ ÇALIŞMALARI SIRA KATKI YÜZDESİ
AraSinav 1 50
KisaSinav 1 1
Odev 1 48
KisaSinav 2 1
Toplam 100
Yıliçinin Başarıya Oranı 50
Finalin Başarıya Oranı 50
Toplam 100

AKTS - İş Yükü

Etkinlik Sayısı Süresi(Saat) Toplam İş yükü(Saat)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 20 20
Quiz 2 2 4
Assignment 1 20 20
Final examination 1 20 20
Toplam İş Yükü 160
Toplam İş Yükü /25(s) 6
Dersin AKTS Kredisi 6
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