Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
---|---|---|---|---|---|
Process and Qualıty Management In Healthcare Organ | SAY 503 | 1 | 3 + 0 | 3 | 6 |
Ön Koşul Dersleri | |
Önerilen Seçmeli Dersler | |
Dersin Dili | Türkçe |
Dersin Seviyesi | YUKSEK_LISANS |
Dersin Türü | Zorunlu |
Dersin Koordinatörü | Prof.Dr. SELMA ALTINDİŞ |
Dersi Verenler | Prof.Dr. SELMA ALTINDİŞ, |
Dersin Yardımcıları | |
Dersin Kategorisi | Alanına Uygun Temel Öğretim |
Dersin Amacı | The objective of this course is to teach the concepts of quality and process management and let students do some in class and out of class activities. |
Dersin İçeriği | Total quality management, Process analysis and redesign, six sigma, facilitators of process management and TQM |
# | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
---|---|---|---|
1 | Explains the importance of management by process. | Lecture, Question-Answer, Discussion, Case Study, | Testing, Homework, |
2 | Describes the elements consisting of a processes | Case Study, Discussion, Question-Answer, Lecture, | Homework, Testing, |
3 | Collects and analyze information about a process | Case Study, Discussion, Question-Answer, Lecture, | Homework, Testing, |
4 | Reengineers a process | Case Study, Discussion, Question-Answer, Lecture, | Homework, Testing, |
5 | describes the relationship between quality management and process management | Case Study, Discussion, Question-Answer, Lecture, | Homework, Testing, |
6 | Classifies organizational factors effective in process quality management | Case Study, Discussion, Question-Answer, Lecture, | Homework, Testing, |
Hafta | Ders Konuları | Ön Hazırlık |
---|---|---|
1 | The concepts of process and processs management, the importance of process management | |
2 | The concept of quality, the dimensions of quality, elements of total quality management, Demings 14 points | |
3 | Relationship between process management and firm strategy, process architecture | |
4 | Critical success factors in process management, systematic approach to process management | |
5 | Six Sigma | |
6 | Process management framework, project start-up | |
7 | Performance measurement | |
8 | Process understanding | |
9 | Midterm exam | |
10 | Process understanding | |
11 | Benchmarking, reengineering | |
12 | ISO 9000 and EFQM | |
13 | Change management, project management and leadership | |
14 | In-class presentations |
Kaynaklar | |
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Ders Notu | |
Ders Kaynakları |
Sıra | Program Çıktıları | Katkı Düzeyi | |||||
---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | |||
1 | Understanding budgeting, financial reporting and control concepts, theories, laws, tools and practices | X | |||||
2 | Developing national and international health strategies and following changes | X | |||||
3 | To gain the ability to use statistical information to solve economic problems. | X | |||||
4 | Performing complex team tasks | X | |||||
5 | Ability to use quantitative and qualitative research methods | X | |||||
6 | Using quantitative and qualitative research methods in solving problems | X | |||||
7 | Evaluation: Understanding the basic ideas of stakeholders and making successful suggestions for improvement strategies | X | |||||
8 | Data Analysis and Presentation: To be able to interpret existing data and to use the information obtained in organizational development and change in order to manage organizations successfully. | X | |||||
9 | Contributing to the production of values that support the competitive power and sustainability of health institutions | X | |||||
10 | Collaborating with patients and healthcare professionals to develop strategies that will positively affect patient treatment and care | X |
Değerlendirme Sistemi | |
---|---|
Yarıyıl Çalışmaları | Katkı Oranı |
1. Ara Sınav | 70 |
1. Ödev | 30 |
Toplam | 100 |
1. Yıl İçinin Başarıya | 50 |
1. Final | 50 |
Toplam | 100 |
AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
---|---|---|---|
Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
Hours for off-the-classroom study (Pre-study, practice) | 16 | 2 | 32 |
Mid-terms | 1 | 15 | 15 |
Assignment | 1 | 30 | 30 |
Final examination | 1 | 15 | 15 |
Toplam İş Yükü | 140 | ||
Toplam İş Yükü / 25 (Saat) | 5,6 | ||
Dersin AKTS Kredisi | 6 |