Ders Adı Kodu Yarıyıl T+U Saat Kredi AKTS
Process and Qualıty Management In Healthcare Organ SAY 503 0 3 + 0 3 6
Ön Koşul Dersleri
Önerilen Seçmeli Dersler
Dersin Dili Türkçe
Dersin Seviyesi YUKSEK_LISANS
Dersin Türü Zorunlu
Dersin Koordinatörü Prof.Dr. SELMA ALTINDİŞ
Dersi Verenler Prof.Dr. SELMA ALTINDİŞ,
Dersin Yardımcıları
Dersin Kategorisi Alanına Uygun Temel Öğretim
Dersin Amacı The objective of this course is to teach the concepts of quality and process management and let students do some in class and out of class activities.
Dersin İçeriği Total quality management, Process analysis and redesign, six sigma, facilitators of process management and TQM
# Ders Öğrenme Çıktıları Öğretim Yöntemleri Ölçme Yöntemleri
1 Explains the importance of management by process. Lecture, Question-Answer, Discussion, Case Study, Testing, Homework,
2 Describes the elements consisting of a processes Case Study, Discussion, Question-Answer, Lecture, Homework, Testing,
3 Collects and analyze information about a process Case Study, Discussion, Question-Answer, Lecture, Homework, Testing,
4 Reengineers a process Case Study, Discussion, Question-Answer, Lecture, Homework, Testing,
5 describes the relationship between quality management and process management Case Study, Discussion, Question-Answer, Lecture, Homework, Testing,
6 Classifies organizational factors effective in process quality management Case Study, Discussion, Question-Answer, Lecture, Homework, Testing,
Hafta Ders Konuları Ön Hazırlık
1 The concepts of process and processs management, the importance of process management
2 The concept of quality, the dimensions of quality, elements of total quality management, Demings 14 points
3 Relationship between process management and firm strategy, process architecture
4 Critical success factors in process management, systematic approach to process management
5 Six Sigma
6 Process management framework, project start-up
7 Performance measurement
8 Process understanding
9 Midterm exam
10 Process understanding
11 Benchmarking, reengineering
12 ISO 9000 and EFQM
13 Change management, project management and leadership
14 In-class presentations
Kaynaklar
Ders Notu
Ders Kaynakları
Sıra Program Çıktıları Katkı Düzeyi
1 2 3 4 5
1 Understanding budgeting, financial reporting and control concepts, theories, laws, tools and practices X
2 Developing national and international health strategies and following changes X
3 To gain the ability to use statistical information to solve economic problems. X
4 Performing complex team tasks X
5 Ability to use quantitative and qualitative research methods X
6 Using quantitative and qualitative research methods in solving problems X
7 Evaluation: Understanding the basic ideas of stakeholders and making successful suggestions for improvement strategies X
8 Data Analysis and Presentation: To be able to interpret existing data and to use the information obtained in organizational development and change in order to manage organizations successfully. X
9 Contributing to the production of values that support the competitive power and sustainability of health institutions X
10 Collaborating with patients and healthcare professionals to develop strategies that will positively affect patient treatment and care X
Değerlendirme Sistemi
Yarıyıl Çalışmaları Katkı Oranı
1. Ödev 30
1. Ara Sınav 70
Toplam 100
1. Final 50
1. Yıl İçinin Başarıya 50
Toplam 100
AKTS - İş Yükü Etkinlik Sayı Süre (Saat) Toplam İş Yükü (Saat)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 2 32
Mid-terms 1 15 15
Assignment 1 30 30
Final examination 1 15 15
Toplam İş Yükü 140
Toplam İş Yükü / 25 (Saat) 5,6
Dersin AKTS Kredisi 6