| Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
|---|---|---|---|---|---|
| Total Qualıty Management | SAU 019 | 0 | 2 + 0 | 2 | 5 |
| Ön Koşul Dersleri | |
| Önerilen Seçmeli Dersler | |
| Dersin Dili | Türkçe |
| Dersin Seviyesi | Lisans |
| Dersin Türü | Seçmeli |
| Dersin Koordinatörü | Dr.Öğr.Üyesi ELİF DÜLGER |
| Dersi Verenler | Dr.Öğr.Üyesi ELİF DÜLGER, |
| Dersin Yardımcıları | |
| Dersin Kategorisi | Genel Eğitim |
| Dersin Amacı | The aim of this course is to equip students the Total Quality Management philosophy, implementation steps, contemporary Quality Management Systems. |
| Dersin İçeriği | Quality concepts, historical development of quality, philosophy and principles of TQM, quality culture at companies, continuous improvement (Kaizen), standardization, TS-EN-ISO Quality Management Systems, OHSAS 18001, EFQM excellence model, quality costs. |
| # | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
|---|---|---|---|
| 1 | Understand quality concepts, the dimensions and factors of quality and define company’s quality . | Lecture, Question-Answer, | Testing, |
| 2 | Understand quality gurus and their contribution to quality and implement their principles. | Lecture, | Testing, |
| 3 | Understand Total Quality Management and its principles and implement them on company | Question-Answer, | Homework, |
| 4 | Define department’s and staff ‘ s responsibilities regarding quality in an organization | Lecture, Drilland Practice, | Testing, Homework, |
| 5 | Understand TQMs implementation steps and implement them on an organization. | Lecture, | Testing, |
| 6 | Calculate quality cost | Lecture, Discussion, | Testing, Homework, |
| 7 | Understand TS-EN-ISO 9000 :2008 Quality Management System, its scope and the way it is implemented and implement | Lecture, Question-Answer, | Testing, Homework, |
| 8 | Understand EFQM excellence model and self-assessment topics. | Lecture, Discussion, | Testing, Homework, |
| Hafta | Ders Konuları | Ön Hazırlık |
|---|---|---|
| 1 | Introduction to TQM | |
| 2 | Quality components, quality management and gurus. | |
| 3 | Principles of TQM (Customer Orientation, Leadership, Participation, Process Approach) | |
| 4 | Principles of TQM (System Approach, KAIZEN, Scientific Methods in Decision Making Process, Cooperation with Suppliers) | |
| 5 | KAIZEN (Basic Concepts, Key Success Factors, Quality Circles) | |
| 6 | KAIZEN (Basic Continuous Improvement Tools, New 7 QC Tools) | |
| 7 | Steps to Implementing a Quality Management System | |
| 8 | Process Management | |
| 9 | Standard and Standardization | |
| 10 | Quality Management Systems | |
| 11 | ISO 9001 Certification | |
| 12 | OHSAS 18001 | |
| 13 | EFQM Excellence Model | |
| 14 | Quality Costs |
| Kaynaklar | |
|---|---|
| Ders Notu | [1] Dulger, Elif. Total Quality Management lecture notes |
| Ders Kaynakları | [2] Prof. Dr. Ahmet ÖZTÜRK, Kalite Yönetimi ve Planlaması, Ekin Yayıncılık, 2009 [3] Dr. Seyfi TOP, Toplam Kalite Yönetimi Bağlamında Sürekli İyileştirme Anlayışı, Beta Yayıncılık, 2009 [4] Dr. Filiz Eyüboğlu, Süreç Yönetimi ve Süreç İyileştirme, Sistem Yayıncılık, 2010 [5] Yrd.Doç.Dr. Orhan Küçük, Kalite Yönetimi ve Kalite Güvence Sistemleri, Seçkin Yayıncılık, 2010 [6] Doç.Dr. Zeynep Türk, Kalite Maliyetleri Yönetimi, Nobel Kitabevi, 2009 |
| Değerlendirme Sistemi | |
|---|---|
| Yarıyıl Çalışmaları | Katkı Oranı |
| 1. Ara Sınav | 70 |
| 1. Kısa Sınav | 10 |
| 1. Ödev | 10 |
| 2. Kısa Sınav | 10 |
| Toplam | 100 |
| 1. Yıl İçinin Başarıya | 50 |
| 1. Final | 50 |
| Toplam | 100 |
| AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 2 | 32 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 4 | 64 |
| Mid-terms | 1 | 4 | 4 |
| Assignment | 1 | 5 | 5 |
| Quiz | 2 | 2 | 4 |
| Final examination | 1 | 5 | 5 |
| Toplam İş Yükü | 114 | ||
| Toplam İş Yükü / 25 (Saat) | 4,56 | ||
| Dersin AKTS Kredisi | 5 | ||