Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
---|---|---|---|---|---|
Total Qualıty Management | ISL 456 | 8 | 2 + 0 | 2 | 5 |
Ön Koşul Dersleri | |
Önerilen Seçmeli Dersler | |
Dersin Dili | Türkçe |
Dersin Seviyesi | Lisans |
Dersin Türü | Seçmeli |
Dersin Koordinatörü | Prof.Dr. BAYRAM TOPAL |
Dersi Verenler | Prof.Dr. BAYRAM TOPAL, |
Dersin Yardımcıları | Res. Asst. Hüseyin Burgazoğlu |
Dersin Kategorisi | Genel Eğitim |
Dersin Amacı | The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements. |
Dersin İçeriği | In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments. |
# | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
---|---|---|---|
1 | Understanding the Consept of Quality | Problem Solving, Case Study, Discussion, Drilland Practice, | Homework, Testing, |
2 | Understanding Total Quality Management | Drilland Practice, Discussion, Case Study, Problem Solving, | Testing, Homework, |
3 | Understanding the Certificates of Quality System | Drilland Practice, Discussion, Case Study, Problem Solving, | Testing, Homework, |
Hafta | Ders Konuları | Ön Hazırlık |
---|---|---|
1 | Quality, Basic factors of Quality, Pioneers of Quality | Reviewing the relevant chapter of the textbook |
2 | Japanese Management System | Reviewing the relevant chapter of the textbook |
3 | Guiding Principle of Total Quality Management | Reviewing the relevant chapter of the textbook |
4 | Quality Costs | Reviewing the relevant chapter of the textbook |
5 | Quality Circles | Reviewing the relevant chapter of the textbook |
6 | Problem Solving Technics | Reviewing the relevant chapter of the textbook |
7 | Quality Education | Reviewing the relevant chapter of the textbook |
8 | Establishment of Quality System | Reviewing the relevant chapter of the textbook |
9 | Six Sigma | Reviewing the relevant chapter of the textbook |
10 | Information Technology in Quality Systems | Reviewing the relevant chapter of the textbook |
11 | Standardisation and Quality | Reviewing the relevant chapter of the textbook |
12 | ISO 9001 Quality Management System | Reviewing the relevant chapter of the textbook |
13 | Customer Relationship Management (CRM) | Reviewing the relevant chapter of the textbook |
14 | Other Certificates of System, ISO 14001, ISO 22000 | Reviewing the relevant chapter of the textbook |
Kaynaklar | |
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Ders Notu | |
Ders Kaynakları | Özkan, Yılmaz (2006) Toplam Kalite Yönetimi, Sakarya Kitapevi, Sakarya Efil, İsmail (2016) Toplam Kalite Yönetimi, Dora Yayınları, Bursa |
Sıra | Program Çıktıları | Katkı Düzeyi | |||||
---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | |||
1 | Our students will have fundamental knowledge in business administration. | X | |||||
2 | Our students will be able to work in teams, and share information with team members in tasks of business administration | X | |||||
3 | Our students will identify and analyse problems to offer solutions in tasks of business administration. | X | |||||
4 | Our students will participate in projects about business administration process and tasks. | X | |||||
5 | Our students will accept responsibility in order to conclude tasks of business administration. | X | |||||
6 | Our students will define ethical problems in work environment and generate solutions. | X | |||||
7 | Our students can transfer their knowledge and suggestions with technology supported tools and written communication skills. | X | |||||
8 | Our students can transfer their knowledge and suggestions by written and verbal communication skills. | X |
Değerlendirme Sistemi | |
---|---|
Yarıyıl Çalışmaları | Katkı Oranı |
1. Ödev | 40 |
1. Ara Sınav | 60 |
Toplam | 100 |
1. Yıl İçinin Başarıya | 50 |
1. Final | 50 |
Toplam | 100 |
AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
---|---|---|---|
Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
Hours for off-the-classroom study (Pre-study, practice) | 12 | 2 | 24 |
Mid-terms | 1 | 10 | 10 |
Quiz | 1 | 10 | 10 |
Assignment | 1 | 15 | 15 |
Final examination | 1 | 15 | 15 |
Toplam İş Yükü | 122 | ||
Toplam İş Yükü / 25 (Saat) | 4,88 | ||
Dersin AKTS Kredisi | 5 |