Course Name Code Semester T+U Hours Credit ECTS
Office Management and Communicaton Skills BSP 116 2 2 + 1 3 5
Precondition Courses
Recommended Optional Courses
Course Language Turkish
Course Level onlisans
Course Type Compulsory
Course Coordinator Doç.Dr. AHMET ÇAĞATAY ÇİLİNGİR
Course Assistants
Course Category
Course Objective To introduce to students; offices, office services and to prepare to office administrator concerning office management and organizational behaviour
Course Content Office management and office types, organization of clerical work, behaviour and personality, orientation, filing
# Course Learning Outcomes Teaching Methods Assessment Methods
1 to know office and office types Lecture, Self Study, Question-Answer, Discussion, Testing, Homework,
2 to comprehend work plan, organization, coordination and control in offices Discussion, Self Study, Question-Answer, Lecture, Testing, Homework,
3 to explain ergonomics in offices Lecture, Question-Answer, Self Study, Discussion, Testing, Homework,
4 to be able to sketch organization chart Discussion, Self Study, Question-Answer, Lecture, Homework, Testing,
5 to explain division of labour, workflow and productivity management Lecture, Self Study, Question-Answer, Discussion, Testing, Homework,
6 to comprehend importance of effective communication Question-Answer, Discussion, Lecture, Self Study, Testing, Homework,
7 to comprehend importance of time management Lecture, Self Study, Question-Answer, Discussion, Testing, Homework,
8 to be knowledgeable about organizational behaviour and group dynamics Question-Answer, Discussion, Self Study, Lecture, Homework, Testing,
Week Course Topics Preliminary Preparation
1 Office management and office types
2 Organization of clerical work
3 System development charges in offices
4 Work analysis, job evaluation and performance rating
5 Documents, record office, business writing
6 Office equipment and machines
7 Labour conditions, office layout, orientation
8 Ergonomics, quality and productivity
9 Time management
10 Effective communication
11 Behavioural Sciences and Business Process Management
12 Behavior Theory
13 Group Dynamics
14 General Evaluating
Course Notes
Course Resources
Order Program Outcomes Level of Contribution
1 2 3 4 5
2 X
3 X
5 X
9 X
Evaluation System
Semester Studies Contribution Rate
2. Kısa Sınav 15
1. Ödev 20
1. Kısa Sınav 15
1. Ara Sınav 50
Total 100
1. Final 80
1. Yıl İçinin Başarıya 20
Total 100
ECTS - Workload Activity Quantity Time (Hours) Total Workload (Hours)
Assignment 1 15 15
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 16 3 48
Mid-terms 1 4 4
Quiz 2 20 40
Total Workload 155
Total Workload / 25 (Hours) 6.2
dersAKTSKredisi 5