| Course Name | Code | Semester | T+U Hours | Credit | ECTS |
|---|---|---|---|---|---|
| Office Management and Communicaton Skills | BSP 116 | 2 | 2 + 1 | 3 | 5 |
| Precondition Courses | |
| Recommended Optional Courses | |
| Course Language | Turkish |
| Course Level | onlisans |
| Course Type | Compulsory |
| Course Coordinator | Doç.Dr. AHMET ÇAĞATAY ÇİLİNGİR |
| Course Lecturers | Doç.Dr. AHMET ÇAĞATAY ÇİLİNGİR, Dr.Öğr.Üyesi OSMAN HAMDİ METE, |
| Course Assistants | |
| Course Category | |
| Course Objective | To introduce to students; offices, office services and to prepare to office administrator concerning office management and organizational behaviour |
| Course Content | Office management and office types, organization of clerical work, behaviour and personality, orientation, filing |
| # | Course Learning Outcomes | Teaching Methods | Assessment Methods |
|---|---|---|---|
| 1 | to know office and office types | Lecture, Self Study, Question-Answer, Discussion, | Testing, Homework, |
| 2 | to comprehend work plan, organization, coordination and control in offices | Discussion, Self Study, Question-Answer, Lecture, | Testing, Homework, |
| 3 | to explain ergonomics in offices | Lecture, Question-Answer, Self Study, Discussion, | Testing, Homework, |
| 4 | to be able to sketch organization chart | Discussion, Self Study, Question-Answer, Lecture, | Homework, Testing, |
| 5 | to explain division of labour, workflow and productivity management | Lecture, Self Study, Question-Answer, Discussion, | Testing, Homework, |
| 6 | to comprehend importance of effective communication | Question-Answer, Discussion, Lecture, Self Study, | Testing, Homework, |
| 7 | to comprehend importance of time management | Lecture, Self Study, Question-Answer, Discussion, | Testing, Homework, |
| 8 | to be knowledgeable about organizational behaviour and group dynamics | Question-Answer, Discussion, Self Study, Lecture, | Homework, Testing, |
| Week | Course Topics | Preliminary Preparation |
|---|---|---|
| 1 | Office management and office types | |
| 2 | Organization of clerical work | |
| 3 | System development charges in offices | |
| 4 | Work analysis, job evaluation and performance rating | |
| 5 | Documents, record office, business writing | |
| 6 | Office equipment and machines | |
| 7 | Labour conditions, office layout, orientation | |
| 8 | Ergonomics, quality and productivity | |
| 9 | Time management | |
| 10 | Effective communication | |
| 11 | Behavioural Sciences and Business Process Management | |
| 12 | Behavior Theory | |
| 13 | Group Dynamics | |
| 14 | General Evaluating |
| Resources | |
|---|---|
| Course Notes | |
| Course Resources | |
| Order | Program Outcomes | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | |||||||
| 2 | X | ||||||
| 3 | X | ||||||
| 4 | |||||||
| 5 | X | ||||||
| 6 | |||||||
| 7 | |||||||
| 8 | |||||||
| 9 | X | ||||||
| 10 | |||||||
| 11 | |||||||
| Evaluation System | |
|---|---|
| Semester Studies | Contribution Rate |
| 1. Ara Sınav | 50 |
| 1. Kısa Sınav | 15 |
| 1. Ödev | 20 |
| 2. Kısa Sınav | 15 |
| Total | 100 |
| 1. Yıl İçinin Başarıya | 20 |
| 1. Final | 80 |
| Total | 100 |
| ECTS - Workload Activity | Quantity | Time (Hours) | Total Workload (Hours) |
|---|---|---|---|
| Assignment | 1 | 15 | 15 |
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 3 | 48 |
| Mid-terms | 1 | 4 | 4 |
| Quiz | 2 | 20 | 40 |
| Total Workload | 155 | ||
| Total Workload / 25 (Hours) | 6.2 | ||
| dersAKTSKredisi | 5 | ||