| Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
|---|---|---|---|---|---|
| Qualıty Management In Health Care Facılıtıes | SAY 104 | 2 | 3 + 0 | 3 | 5 |
| Ön Koşul Dersleri | |
| Önerilen Seçmeli Dersler | |
| Dersin Dili | Türkçe |
| Dersin Seviyesi | Lisans |
| Dersin Türü | Zorunlu |
| Dersin Koordinatörü | Prof.Dr. SELMA ALTINDİŞ |
| Dersi Verenler | Prof.Dr. SELMA ALTINDİŞ, |
| Dersin Yardımcıları | Res.. Asst. Çiğdem UGAN |
| Dersin Kategorisi | Diğer |
| Dersin Amacı | İn today´s changing and developing global world healthcare organizations are confronted with a challenging and incresingly competetive environment. This brings a great importance to the healthcare organizations that serve to improve the health level of the society by managing the protection and the treatment of human health. healthcare organizations, which consume the scarce resources of society, are expected to generate a surplus value that is only possible by implementing advanced management skills. this needs qualified healhcare managers who cab conduct these organizations effectually and efficiently. this course will help students translate quality management theory and knowledge into practice. ıt explains the basics of performance excellence and provides a set of tools for managing healthcare quality. |
| Dersin İçeriği | In this course, the definition of quality, quality planning, quality tools, service quality measurement, quality standards, the excellence model, quality culture issues will be studied |
| # | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
|---|---|---|---|
| 1 | Explain the concept of quality in health care | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| 2 | Makes continuous quality improvement works | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| 3 | Alternative way of thnking about topics such as goals, measurement and implementation are presented to enhance a manager´s ability to achive quality results | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| 4 | Recognize and take part in quality improvement teams. | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| 5 | Explain basic quality improvement models. | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| 6 | The Ministry of Health makes applications about HKS. | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| 7 | Recognize accreditation standards. Works in accreditation process, performs the applications. | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| 8 | Uses basic quality improvement tools. | Lecture, Question-Answer, Discussion, | Testing, Homework, |
| Hafta | Ders Konuları | Ön Hazırlık |
|---|---|---|
| 1 | Definition of Qualıty, Quality as A General Concept, Quality in Health Service, Components of Quality, Dimensions characteristics of quality | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 2 | Quality before the Industrial Revolution, Quality Management after the Industrial Revolution, II. Contemporary Quality Management after World War II, Quality after 1980, Today's quality understanding and quality management approach | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 3 | Quality Culture and Change | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 4 | Total Quality Management in Health Services, Importance, Principles, Application Examples of TQM in Health Services | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 5 | BASIC QUALITY TOOLS | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 6 | Lean Management | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 7 | 6 Sigma | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 8 | Service Quality Criteria (Public And Private Hospitals) | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 9 | MIDTERM EXAMS | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 10 | ISO 9000 Standards and its application in health | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 11 | Measurement of Service Quality | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 12 | Accreditation In Health Care | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 13 | Health Accreditation Programs In The World | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| 14 | Futuristic Approaches Related To Quality In Health Care | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| Kaynaklar | |
|---|---|
| Ders Notu | Applying Quality Approach in Healthcare, Second edition: A system´s Approach, Diane L. Kelly, 2006. |
| Ders Kaynakları | |
| Sıra | Program Çıktıları | Katkı Düzeyi | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | To gain competencies specific to the field of health management | X | |||||
| 2 | Gaining innovation and entrepreneurship characteristics in the health sector | X | |||||
| 3 | To make effective, oral and written communication and professional presentations | X | |||||
| 4 | Gaining the ability to access / access up-to-date health management information and transfer it to teammates | X | |||||
| 5 | Analyzing organizational data | X | |||||
| 6 | Using leadership skills in solving current problems | X | |||||
| 7 | To have the awareness of responsibility required by the health ecosystem | X | |||||
| 8 | To behave legally and ethically in health service delivery | X | |||||
| 9 | Evaluating the global context affecting healthcare delivery | X | |||||
| 10 | To grasp / understand / interpret the development in global health services | X | |||||
| Değerlendirme Sistemi | |
|---|---|
| Yarıyıl Çalışmaları | Katkı Oranı |
| 1. Ödev | 20 |
| 1. Ara Sınav | 80 |
| Toplam | 100 |
| 1. Yıl İçinin Başarıya | 50 |
| 1. Final | 50 |
| Toplam | 100 |
| AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 2 | 32 |
| Mid-terms | 1 | 10 | 10 |
| Assignment | 6 | 5 | 30 |
| Final examination | 1 | 15 | 15 |
| Toplam İş Yükü | 135 | ||
| Toplam İş Yükü / 25 (Saat) | 5,4 | ||
| Dersin AKTS Kredisi | 5 | ||