| Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
|---|---|---|---|---|---|
| New Servıce Desıgn | SAU 561 | 0 | 2 + 0 | 2 | 5 |
| Ön Koşul Dersleri | |
| Önerilen Seçmeli Dersler | |
| Dersin Dili | Türkçe |
| Dersin Seviyesi | Lisans |
| Dersin Türü | Seçmeli |
| Dersin Koordinatörü | Prof.Dr. SİMA NART |
| Dersi Verenler | |
| Dersin Yardımcıları | Res. Asst. Emre YILDIRIM |
| Dersin Kategorisi | Diğer |
| Dersin Amacı | Designing new services is of increasing importance for companies in order to define successful business strategies and to develop and implement innovative business models. The objective of this class is to introduce a comprehensive set of methods and tools which guide through the design of new services. The chosen perspective of a business manager will be accompanied by an in-depth analysis of academic and research challenges as well. |
| Dersin İçeriği | We will have a focus on management questions and will apply a framework which organizes the different tasks to design a new service concept within the context of a new business model. There will be a specific focus and a stepwise methodology for a systematic design of innovative services. We will learn why and when to apply the different methods and how to manage the overall design process. |
| # | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
|---|---|---|---|
| 1 | Management and control of all Service Design activities | Lecture, Question-Answer, Discussion, Drilland Practice, Case Study, Self Study, | |
| 2 | Management and application of Service Design concepts, inputs, outputs and activities | Lecture, Discussion, Drilland Practice, Brain Storming, | |
| 3 | Knowledge of Service Design principles and management of Service Design processes | Lecture, Discussion, Self Study, | |
| 4 | Control and coordination of Service Design technology related activities | Lecture, Self Study, |
| Hafta | Ders Konuları | Ön Hazırlık |
|---|---|---|
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| Kaynaklar | |
|---|---|
| Ders Notu | |
| Ders Kaynakları | |
| Değerlendirme Sistemi | |
|---|---|
| Yarıyıl Çalışmaları | Katkı Oranı |
| 1. Ara Sınav | 60 |
| 1. Kısa Sınav | 10 |
| 1. Ödev | 10 |
| 1. Proje / Tasarım | 20 |
| Toplam | 100 |
| 1. Yıl İçinin Başarıya | 40 |
| 1. Final | 60 |
| Toplam | 100 |
| AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 2 | 32 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 2 | 32 |
| Mid-terms | 1 | 10 | 10 |
| Quiz | 1 | 10 | 10 |
| Assignment | 1 | 16 | 16 |
| Final examination | 1 | 16 | 16 |
| Toplam İş Yükü | 116 | ||
| Toplam İş Yükü / 25 (Saat) | 4,64 | ||
| Dersin AKTS Kredisi | 5 | ||