| Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
|---|---|---|---|---|---|
| Total Qualıty Management | IKY 508 | 0 | 3 + 0 | 3 | 6 |
| Ön Koşul Dersleri | |
| Önerilen Seçmeli Dersler | |
| Dersin Dili | Türkçe |
| Dersin Seviyesi | YUKSEK_LISANS |
| Dersin Türü | Seçmeli |
| Dersin Koordinatörü | Doç.Dr. ABDULKADİR ALTINSOY |
| Dersi Verenler | Prof.Dr. YILMAZ ÖZKAN, |
| Dersin Yardımcıları | Res.Asst. Abdülkadir Altınsoy |
| Dersin Kategorisi | Diğer |
| Dersin Amacı | To be able to teach to students, for the purpose of Total Quality Management is to equip the organization with consumer expectations can provide an optimum level. |
| Dersin İçeriği | In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments. |
| # | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
|---|---|---|---|
| 1 | Understanding the concepts of Quality with a view of management systems | Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, | Testing, Homework, |
| 2 | Learning Japanese management style and Total Quality Management and its basic principles of. | Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, | Testing, Homework, |
| 3 | Learning what Quality System Certificates are. | Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, | Testing, Homework, |
| 4 | Obtaining information about problem-solving techniques in the contexts of quality circles | Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, | Testing, Homework, |
| 5 | Catching on quality education; seeing the practical value with quality system establishment | Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, | Testing, Homework, |
| 6 | Learning to upgrade the quality and standardization with information technology in the Quality Systems | Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, | Testing, Homework, |
| 7 | Being informed about Customer relationship management (CRM). | Lecture, Question-Answer, Demonstration, Group Study, Case Study, Self Study, | Testing, Homework, |
| Hafta | Ders Konuları | Ön Hazırlık |
|---|---|---|
| 1 | Quality, Basic factors of Quality, Pioneers of Quality | |
| 2 | Japanese Management System | |
| 3 | Guiding Principle of Total Quality Management | |
| 4 | Quality Costs | |
| 5 | Quality Circles | |
| 6 | Problem Solving Techniques | |
| 7 | Quality Education | |
| 8 | Establishment of Quality System | |
| 9 | Midterm exam | |
| 10 | Information Technology in Quality Systems | |
| 11 | Standardisation and Quality | |
| 12 | ISO 9001 Quality Management System | |
| 13 | Customer Relationship Management (CRM) | |
| 14 | Other Certificates of System, ISO 14001, ISO 22000 |
| Kaynaklar | |
|---|---|
| Ders Notu | |
| Ders Kaynakları | |
| Sıra | Program Çıktıları | Katkı Düzeyi | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Upon completion of the programme, a student will be able to: Develop a greater understanding of the range of theoretical perspectives relevant to Employment and Labour relations | ||||||
| 1 | Upon completion of the programme, a student will be able to: Develop a greater understanding of the range of theoretical perspectives relevant to Employment and Labour relations | ||||||
| 2 | Be familiar with research literature of discipline and ability to develop policy options both at national and international levels | ||||||
| 2 | Be familiar with research literature of discipline and ability to develop policy options both at national and international levels | ||||||
| 3 | Demonstrate skill in designing and conducting research | X | |||||
| 3 | Demonstrate skill in designing and conducting research | X | |||||
| 4 | Demonstrate oral and written communication skills in a foreign language | ||||||
| 4 | Demonstrate oral and written communication skills in a foreign language | ||||||
| 5 | Possess technical skills in the use of databases and softwares relevant to the discipline | ||||||
| 5 | Possess technical skills in the use of databases and softwares relevant to the discipline | ||||||
| 6 | Critically reflect on scientific, professional and ethical and moral implications of Employment and Labour Relations as a social scientific activity | X | |||||
| 6 | Critically reflect on scientific, professional and ethical and moral implications of Employment and Labour Relations as a social scientific activity | X | |||||
| 7 | Have the ability to conduct, analyse and interpret quantitative research | X | |||||
| 7 | Have the ability to conduct, analyse and interpret quantitative research | X | |||||
| 8 | Demonstrate advanced knowledge of Employment and Labour Relations and contribute to social welfare | X | |||||
| 8 | Demonstrate advanced knowledge of Employment and Labour Relations and contribute to social welfare | X | |||||
| 9 | |||||||
| Değerlendirme Sistemi | |
|---|---|
| Yarıyıl Çalışmaları | Katkı Oranı |
| 1. Ara Sınav | 50 |
| 1. Kısa Sınav | 1 |
| 1. Ödev | 48 |
| 2. Kısa Sınav | 1 |
| Toplam | 100 |
| 1. Yıl İçinin Başarıya | 50 |
| 1. Final | 50 |
| Toplam | 100 |
| AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 3 | 48 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 3 | 48 |
| Mid-terms | 1 | 20 | 20 |
| Quiz | 2 | 2 | 4 |
| Assignment | 1 | 20 | 20 |
| Final examination | 1 | 20 | 20 |
| Toplam İş Yükü | 160 | ||
| Toplam İş Yükü / 25 (Saat) | 6,4 | ||
| Dersin AKTS Kredisi | 6 | ||