| Ders Adı | Kodu | Yarıyıl | T+U Saat | Kredi | AKTS |
|---|---|---|---|---|---|
| Servıce Systems Management | ENM 420 | 8 | 3 + 0 | 3 | 5 |
| Ön Koşul Dersleri | |
| Önerilen Seçmeli Dersler | |
| Dersin Dili | Türkçe |
| Dersin Seviyesi | Lisans |
| Dersin Türü | Seçmeli |
| Dersin Koordinatörü | Prof.Dr. EMİN GÜNDOĞAR |
| Dersi Verenler | |
| Dersin Yardımcıları | |
| Dersin Kategorisi | Diğer |
| Dersin Amacı | Students have the opportunity to work in the service sector, learns processes, problems and solution approaches for service systems |
| Dersin İçeriği | Introduction and Basics concepts, Design and Innovation, Planning, Scheduling and Control, Location and Layout, Financial management, Cost Control, Revenue management and Pricing, Productivity and Quality, Knowledge management, Human Resources management. |
| # | Ders Öğrenme Çıktıları | Öğretim Yöntemleri | Ölçme Yöntemleri |
|---|---|---|---|
| 1 | Recognition of the characteristics of service systems | Lecture, Discussion, Case Study, | Homework, |
| 2 | Gains the ability to design and innovation in different service systems | Lecture, Discussion, Case Study, | Project / Design, |
| 3 | Understans planning, scheduling techniques in the service sector | Lecture, Drilland Practice, Motivations to Show, Group Study, | Testing, Project / Design, |
| 4 | Understands methods of site selection and placement of service systems | Drilland Practice, Demonstration, Case Study, | Testing, Project / Design, |
| 5 | Learns Cost Management and Control of service systems | Discussion, Role Playing, Simulation, Lab / Workshop, | Testing, Project / Design, Performance Task, |
| 6 | Learns about Revenue Management and Pricing in Service sector | Demonstration, Group Study, Six Hat Methods, Project Based Learning, | Testing, Project / Design, |
| 7 | Performance management techniques learned in service systems | Question-Answer, Drilland Practice, Role Playing, Case Study, | Testing, Project / Design, Performance Task, |
| 8 | Understands what is the differences, Quality , Information, Human Resources and Marketing Management in the service systems | Drilland Practice, Simulation, Case Study, Project Based Learning, | Testing, Project / Design, |
| Hafta | Ders Konuları | Ön Hazırlık |
|---|---|---|
| 1 | Introduction and Basic Concepts | |
| 2 | characteristics of service systems | |
| 3 | Service Systems Design and Innovation | |
| 4 | Service Systems Planning | |
| 5 | Service Scheduling and Control systems | |
| 6 | The choice of location and placement in service systems | |
| 7 | Service Financial Management systems | |
| 8 | Cost Management and Control in service systems | |
| 9 | Revenue Management and Pricing in service systems | |
| 10 | Performance management in service systems | |
| 11 | Service Productivity and Quality Management systems | |
| 12 | Knowledge Management in service systems | |
| 13 | Human Resources Management Service systems | |
| 14 | Employment security and environment in service systems |
| Kaynaklar | |
|---|---|
| Ders Notu | |
| Ders Kaynakları | |
| Sıra | Program Çıktıları | Katkı Düzeyi | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Engineering graduates with sufficient knowledge background on science and engineering subjects of their related area, and who are skillful in implementing theoretical and practical knowledge for modelling and solving engineering problems. | X | |||||
| 2 | Engineering graduates with skills in identifying, describing, formulating and solving complex engineering problems, and thus,deciding and implementing appropriate methods for analyzing and modelling. | X | |||||
| 3 | Engineering graduates with skills in designing a complex system, process, device or product under realistic constraints and conditions to meet specific requirements; for this purpose, skills in implementing modern design methods. | X | |||||
| 4 | Engineering graduates with skills in developing, selecting and implementing modern techniques and tools required for engineering applications as well as with skills in using information technologies effectively. | X | |||||
| 5 | Engineering graduates with skills in designing and conducting experiments, collecting data, analyzing and interpreting the results in order to evaluate engineering problems. | X | |||||
| 6 | Engineering graduates who are able to work within a one discipline or multi-discipline team,as well as who are able to work individually | X | |||||
| 7 | Engineering graduates who are able to effectively communicate orally and officially in Turkish Language as well as who knows at least one foreign language | ||||||
| 8 | Engineering graduates with motivation to life-long learning and having known significance of continuous education beyond undergraduate studies for science and technology | X | |||||
| 9 | Engineering graduates with well-structured responsibilities in profession and ethics | X | |||||
| 10 | Engineering graduates having knowledge about practices in professional life such as project management, risk management and change management, and who are aware of innovation and sustainable development. | X | |||||
| 11 | Engineering graduates having knowledge about universal and social effects of engineering applications on health, environment and safety, as well as having awareness for juridical consequences of engineering solutions. | X | |||||
| Değerlendirme Sistemi | |
|---|---|
| Yarıyıl Çalışmaları | Katkı Oranı |
| 1. Ara Sınav | 65 |
| 1. Kısa Sınav | 5 |
| 1. Ödev | 25 |
| 2. Kısa Sınav | 5 |
| Toplam | 100 |
| 1. Yıl İçinin Başarıya | 50 |
| 1. Final | 50 |
| Toplam | 100 |
| AKTS - İş Yükü Etkinlik | Sayı | Süre (Saat) | Toplam İş Yükü (Saat) |
|---|---|---|---|
| Course Duration (Including the exam week: 16x Total course hours) | 16 | 2 | 32 |
| Hours for off-the-classroom study (Pre-study, practice) | 16 | 3 | 48 |
| Mid-terms | 1 | 10 | 10 |
| Quiz | 2 | 6 | 12 |
| Performance Task (Laboratory) | 1 | 10 | 10 |
| Final examination | 1 | 16 | 16 |
| Toplam İş Yükü | 128 | ||
| Toplam İş Yükü / 25 (Saat) | 5,12 | ||
| Dersin AKTS Kredisi | 5 | ||