Ders Adı Kodu Yarıyıl T+U Saat Kredi AKTS
Total Qualıty Management ISL 456 8 2 + 0 2 5
Ön Koşul Dersleri
Önerilen Seçmeli Dersler
Dersin Dili Türkçe
Dersin Seviyesi Lisans
Dersin Türü Seçmeli
Dersin Koordinatörü Prof.Dr. BAYRAM TOPAL
Dersi Verenler Prof.Dr. BAYRAM TOPAL,
Dersin Yardımcıları
Dersin Kategorisi Genel Eğitim
Dersin Amacı The aim of Total Quality Management (TQM) is to gear the entire organization to optimally satisfying costumer requirements.
Dersin İçeriği In this course is included general information about the main concepts which related to Quality, the improvement of Total Quality Management and Quality System together with contemporary developments.
# Ders Öğrenme Çıktıları Öğretim Yöntemleri Ölçme Yöntemleri
1 Understanding the consept of Quality Problem Solving, Case Study, Brain Storming, Drilland Practice, Discussion, Question-Answer, Lecture, Homework, Testing, Oral Exam,
2 Understanding Total Quality Management Lecture, Discussion, Motivations to Show, Group Study, Case Study, Question-Answer, Testing, Oral Exam, Homework,
3 Understanding the Certificates of Quality System Lecture, Discussion, Role Playing, Brain Storming, Case Study, Problem Solving, Question-Answer, Testing, Oral Exam, Homework,
Hafta Ders Konuları Ön Hazırlık
1 Quality, Basic factors of Quality, Pioneers of Quality
2 Japanese Management System
3 Guiding Principle of Total Quality Management
4 Quality Costs
5 Quality Circles
6 Problem Solving Technics
7 Quality Education
8 Establishment of Quality System
9 Midterm Exam
10 Information Technology in Quality Systems
11 Standardisation and Quality
12 ISO 9001 Quality Management System
13 Customer Relationship Management (CRM)
14 Other Certificates of System, ISO 14001, ISO 22000
Kaynaklar
Ders Notu
Ders Kaynakları
Sıra Program Çıktıları Katkı Düzeyi
1 2 3 4 5
1 Our students will have fundamental knowledge in business administration. X
2 Our students will be able to work in teams, and share information with team members in tasks of business administration X
3 Our students will identify and analyse problems to offer solutions in tasks of business administration. X
4 Our students will participate in projects about business administration process and tasks. X
5 Our students will accept responsibility in order to conclude tasks of business administration. X
6 Our students will define ethical problems in work environment and generate solutions. X
7 Our students can transfer their knowledge and suggestions with technology supported tools and written communication skills. X
8 Our students can transfer their knowledge and suggestions by written and verbal communication skills. X
Değerlendirme Sistemi
Yarıyıl Çalışmaları Katkı Oranı
1. Ödev 100
Toplam 100
1. Yıl İçinin Başarıya 40
1. Final 60
Toplam 100
AKTS - İş Yükü Etkinlik Sayı Süre (Saat) Toplam İş Yükü (Saat)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 12 2 24
Mid-terms 1 10 10
Quiz 1 10 10
Assignment 1 15 15
Final examination 1 15 15
Toplam İş Yükü 122
Toplam İş Yükü / 25 (Saat) 4,88
Dersin AKTS Kredisi 5